Quality Control Manager

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person. The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve. Commitment: Dedicated to the mission at all times Accountability: Responsible to each other and the community Resilience: Adapt in the face of adversity Excellence: Achieve and maintain the highest quality Service: Innovate to meet evolving needs The New York City Office of Chief Medical Examiner (OCME) is seeking an experienced and highly motivated Quality Control Manager for the Division of Forensic Operations & Investigations to provide leadership and oversight of the Forensic Quality Control Unit and division wide quality assurance and control programs. Reporting to Assistant Commissioner of Forensic Operations & Investigations, the -manager will direct and coordinate complex programs, direct cross-functional teams, and ensure the efficient delivery of quality control initiatives supporting decedent investigations, case management, field operations, and interagency response. The manager will be responsible for developing and implementing administrative and operational policies, evaluating program performance, directing resource allocation, and ensuring compliance with agency, City, State, and accreditation standards. The position requires exceptional judgment, strategic planning capability, and the ability to work collaboratively with internal divisions, external partners, and stakeholders across the City’s public safety and public health sectors. This role is ideal for a seasoned leader with experience in forensic, investigative, or emergency response environments who excels in quality control, ensuring accuracy, consistency, and compliance across high volume mission critical operations. Responsibilities include: - Provide direct oversight and operational leadership of the Forensic Quality Control Unit. - Develop, implement, and maintain quality control and quality assurance programs supporting forensic operations and investigative functions. - Conduct routine and ad hoc audits, inspections, and reviews of workflows, documentation, and practices to ensure accuracy, consistency, and adherence to established standards. - Identify gaps, risks, and trends impacting quality; develop corrective action plans and monitor implementation and effectiveness in coordination with division leadership and the Agency Quality Assurance Director. - Collaborate with division leadership and the Agency Quality Assurance Director to standardize processes and support continuous quality improvement initiatives. Monitor and assess compliance with applicable laws, regulations, policies, and accreditation standards relevant to medicolegal death investigation. - Review case documentation, reports, and records for completeness, quality, and procedural compliance, and provide feedback as appropriate. - Track, analyze, and report quality metrics, audit findings, and performance indicators to leadership. - Support preparation for internal reviews, external audits, inspections, and accreditation assessments, including compiling documentation and responding to findings. - Provide guidance and technical assistance to staff regarding quality standards, documentation practices, and corrective actions. - Participate in incident reviews, root cause analyses, and after-action evaluations related to quality or compliance issues. - Maintain detailed and organized records of quality control activities, findings, corrective actions, and resolutions. - Assist with quality-related data reporting, dashboard development, and identification of system or technology enhancements that support accuracy and efficiency. - Maintain functional proficiency in the Case Management System as it relates to quality review, auditing, and data validation. - Monitor and ensure compliance with required annual reviews, competency assessments, and mandatory trainings across work units; identify deficiencies and coordinate corrective actions with leadership - Collaborate with training and leadership staff to identify quality-driven training needs and support development of targeted educational initiatives. - Provide 24/7/ availability to respond to urgent matters of the division and agency, including incidents and participation in the agency’s MESORT and disaster response and on-call schedule. - Attend operational and quality-related meetings as a representative for quality control initiatives within the division. - Other duties as assigned.SPECIAL NOTE: Selected candidates will be required to provide a DNA sample by swabbing. This position has been identified as essential. During emergency events, essential positions may require 24-hour availability.WORK AUTHORIZATION:Authorization to work in the United States is required for this position. Office of Chief Medical Examiner does not provide sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application. ***Please note that only candidates selected for interviews will be contacted for this position. FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL.**CRIMINALIST ASSISTANT DIRECTOR - CMinimum Qualifications1. A baccalaureate degree from an accredited college, with specialization in criminalistics, forensic science, chemistry, biology, physics, molecular genetics, genetics, biochemistry, molecular biology, entomology, anthropology, ecology or a closely related scientific or engineering field.Preferred SkillsDemonstrated experience in quality control, quality assurance, auditing, or compliance within a forensic, medical examiner, investigative, laboratory, public safety, or other regulated government environment. Strong analytical, evaluative, and problem-solving skills, with the ability to assess complex workflows, identify risks, and develop improvement opportunities. Experience conducting audits, inspections, reviews, and corrective action planning, including monitoring outcomes and effectiveness. - Knowledge of medicolegal death investigation workflows, standards, and accreditation requirements (e.g., NAME, OSAC) preferred. - Excellent organizational and documentation skills, with strong attention to detail and accuracy. - Ability to communicate audit findings, recommendations, and quality metrics clearly and professionally to leadership and operational staff. - Proven ability to manage sensitive and confidential information with discretion and sound judgment. - Proficiency with case management systems, databases, data analysis tools, and the MS suite used in forensic or investigative environments. - Ability to work collaboratively with multidisciplinary teams in a high-volume, mission-critical setting. - Demonstrated ability to lead or coordinate quality initiatives, projects, or process improvements without duplicating division-level administrative or operational management functions. - Training or experience in incident command systems, emergency response operations, or mass fatality management is highly desirable.Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at class="jobad-residencyRequirement">Residency RequirementNew York City Residency is not required for this position