QUALITY CONTROL CASE REVIEWER

YOU MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLEThe DSS Accountability Office (DSS-AO) is responsible for protecting the integrity of social services programs administered by the New York City Department of Social Services (DSS) and ensuring that DSS complies with all statutory, regulatory and contractual standards.Within AO, is the Office of Quality Assurance & Fiscal Integrity conducts complex internal audits and quality control reviews to identify areas of programmatic deficiencies. The unit analyzes error trends and determines the need for corrective action plans and/or training. OQA&FI is recruiting for two Principal Administrative Associates II to function as a Quality Control Case Reviewers, who will: - Review POS, HRA One Viewer of imaged/scanned documents, Welfare Management System (WMS) data and other pertinent data to obtain information on the current financial status and eligibility criteria of cases in receipt of SNAP benefits. Determine accuracy of benefits issued and compare to State Quality Control error findings or to the month under review in the EQAS audit.- Audit for the EQAS QC on 16 cases each month randomly selected from a MIS run of active Cash Assistance and Non-Cash Assistance (NGA) SNAP cases. Conduct telephone interviews with SNAP participants using appropriate interview techniques in Order to obtain critical information. Complete a desk audit to secure documentation pertinent to quality control eligibility criteria. Compares Paperless Office System (POS) case record, Welfare Management System (WMS) and One Viewer information to the interview/desk audit information to determine if discrepancies exist.- Secure collateral information to verify the accuracy of the information provided from the POS record, participant interview information and HRA One Viewer documentation. Initiate third-party contacts to clarify and identify any variances, discrepancies or inadequate documentation discovered during the review of State Quality Control errors or in the EQAS audit. The sources of verification include computer match systems, employers, landlords, schools and other local, State and Federal programs, replicating verification standards outlined in the SNAP Source Book manual. Evaluate collateral contact information to ensure that data collected is complete, accurate and appropriate to the case under review. - Prepare manual budgets to replicate the actual amounts issued to the SNAP household for the month under review for State QC or EQAS cases. Perform re-calculation of SNAP budget based on the data obtained in order to determine the correctness of the payment amounts issued for the review month according to Federal QC Food and Nutrition Service (FNS) guidelines and methodology.- Record the information and documentation obtained from the POS case record, One Viewer, interviews, computer matches and collateral sources onto the standardized QC workbook (W-SS) in accordance with Federal/State QC standards.- Prepare audit correspondence to Family Independence Administration CA/NGA center offices on standardized forms identifying payment errors and specifying the nature, error element, causal factor, timing and budget calculations. Provide detailed information for corrective action purposes on State QC and EQAS payment errors to recover, reduce and prevent SNAP eligibility and payment errors.- Complete the Consumer Satisfaction Survey (CSS) on the SNAP EQAS sample population regarding voluntary responses related to courtesy and respect and overall satisfaction with services.- Research Federal and State policies and regulations to evaluate if City procedures were properly applied and in compliance with the New York State system.Work Location: 4 WTC NY NYHours/Schedule: 9AM -5PMPRINCIPAL ADMINISTRATIVE ASSOC - Minimum Qualifications1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.Preferred Skills- Possesses strong knowledge of State policies and agency procedures. - Possesses experience in auditing cases and in identifying eligibility determination errors. - Ability to effectively document and narrate audit findings. - Experience in responding to federal and state auditors and in justifying the agency’s eligibility determination. - Ability to interpret state Administrative Directives (ADM), General Information System (GIS) messages and Local District Memoranda (LDM). - Proficient in the use of WMS, EmedNY, CentraPort database, SOLQ, SAVE, Microsoft Word and Excel. - Experience in supervising staff. - Possesses analytical and case review skills. - Excellent communication skills.55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at class="jobad-residencyRequirement">Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.