Account Manager

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to youWhat will your job look like?The Account Manager works closely with each client at Manager levels to create a partnership through expertise as a consultant, an advisor, an advocate, and a liaison. The Account Manager manages multiple large client accounts within MTM and is primarily responsible for excellent service delivery. The Account Manager must understand their clients’ needs, organization, contractual obligations and has a principle focus to secure a strategic partnership with the client to ensure retention. Understanding MTM’s processes and systems as well industry and being extremely responsive and service oriented are key. Location: Candidates must reside in the State of South Carolina. This position is contingent upon contract awardWhat you’ll do:Monitor and manage key performance indicators for the plan to ensure excellent service delivery and contract compliance: Complaints and grievances, Call center statistics, Transportation timelines and missed trips, Report delivery and accuracy, Encounter submission, And other client-specific requirementsWhen performance is not meeting expectations or showing declining results, engage with internal MTM teams proactively to put improvement plans in place. Monitor and execute (where appropriate) to ensure progress is made and reflects in the metricsUnderstand and monitor future goals and expansion of health plansTrack, trend and analyze utilization data to provide clients with additional opportunities to improve member compliance; identify opportunities for ancillary upsells and/or consultative servicesWork with the Accounting department to ensure accurate billing and timely AR collectionReview and analyze member revenue and monthly summary report for trends and errorsRecognize opportunities to educate client contacts and related member populations regarding benefits and/or MTM processes when necessaryProvide regular quality reports and consultative discussionsDevelop a strong understanding of all product/service offerings at MTMMaintain a good understanding of the managed care and non-emergency transportation industry rules, regulations and climatePrepare for, coordinate and conduct regular performance reviews with each clientParticipate in ongoing training offered through MTM, CMS or health plan associations to strengthen knowledge baseEstablish rapport with Client representatives and/or personnelDevelop relationships that foster collaboration and mutual respect across all internal organizationsIdentify opportunities for process improvement and offer suggestions and/or strategies for process improvementEducate clients of MTM procedures and servicesInform clients of new items relating to the NEMT industry and/or MTM servicesEnsure all paperwork is complete, up-to-date and correctly filed for each planPrepare reports for management as neededPartner with the Implementation team to design successful plan protocols and a solid implementation planPartner with MTM’s Network and Implementation teams to ensure solid networks are in place to support client growthParticipate in all Client Services meetingsDisseminate educational material to clients as neededWhat you’ll need: High School Diploma or G.E.D.Bachelor’s degree in business administration, health services or relevant field or equivalent work experienceMinimum 2 years’ experience as an Account Manager or similar roleMust possess a valid driver’s licenseExcellent communication skillsExcellent interpersonal skills and ability to work with a variety of people and job positions Influencing and negotiation skillsMarket awarenessGain knowledge of MTM operations, contracting, and Quality AssuranceAbility to schedule, organize and prioritize multiple tasksAbility to handle questions and resolve issues in a timely and constructive mannerModerate to advanced computer skillsAbility to demonstrate a proactive attitude, and initiativeMust be able to work under pressure, be a self-starter, and demonstrate behavior that indicates drive and flexibilityPossess in-depth knowledge of MTM transportation guidelines and vendor ProgramsAbility to maintain high level of confidentialityRegular attendance is requiredWhat’s in it for you: Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount Program Leadership Mentoring Opportunities Salary Min: $55,920Salary Max: $65,000#MTM