Trader Support Analyst

Texas, United States of AmericaJob Family Group:Information Technology (IT)Worker Type:RegularPosting Start Date:December 3, 2025Business Unit:Projects and TechnologyExperience Level: Early CareersJob Description: What’s the role The Trader Support Analyst provides dedicated in-person (‘on the floor’) business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business.  The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites at times.  This role is expected to maintain operational effectiveness within a high-pressure and demanding environment, while performing trader supporting tasks. The person will be in the office (Houston OTM) 5 days a week and able to work 9-hour shifts. What you’ll be doingProvide effective IT floor support to resolve immediate operation issues to minimize impact Maintain good working relationship with stakeholders such as the Trading business users, IT service partners, vendors, and IT management Work collaboratively within Shell IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issuesEnsure all required security, compliance and equipment demand processes and procedures are followedFacilitate local deployment of software and hardware rollouts, as required Provide support during the regional annual Business Continuity tests Balancing satisfying user requests while adhering to the IT policies and processes What you bring Must have legal authorization to work in the U.S. on a full-time basis for anyone other than the current employerBachelor’s degree in Information Technology or Management Information Systems, or equivalent education/experienceMinimum of 5 years of desktop or infrastructure support experience, preferably in an End-User environmentExperience with Web ICE and ICE ConnectAwareness of market data feed services (e.g., LSEG Workspace)Strong technical knowledge of industry-standard PC technologies and the trading user desktop environment Strong knowledge of Windows operating systems Strong knowledge of MS Office productsExperience with call-logging systems (e.g., ServiceNow)Knowledge of support and troubleshooting processes; ITIL certification is a plusExcellent English-language communication skillsExcellent customer-facing and interpersonal skillsAffinity with both technology and business processes Ability to deal with business and IT management at all levelsAbility to prioritize in a demanding environment with multiple deliverables Must be a self-starter, reliable, and able to work with minimum supervision What we offerThe base salary range for this position is $78,000 - $118,000 per year.  Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.      For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at . You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.Progress as a person as we work on the energy transition togetherContinuously grow the transferable skills you need to get aheadWork at the forefront of technology, trends, and practicesCollaborate with experienced colleagues with unique expertiseAchieve your balance in a values-led culture that encourages you to be the best version of yourselfBenefit from flexible working hours, and the possibility of remote/mobile workingPerform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.Take advantage of paid parental leave, including for non-birthing parentsJoin an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply Grow as you progress through diverse career opportunities in national and international teamsGain access to a wide range of training and development programsWe'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, .  Shell in The United StatesShell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products.  Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.  We operate in all 50 states, from our Deep Water platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas. We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come. -