Sr. Support Engineer, SAP – HR/Payroll

About Rimini Street, Inc.Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.We actively seek an Sr. Support Engineer, SAP – HR/Payroll. This is a remote position and can be based anywhere in the US – East region. The role will report directly to the Regional Manager, SAP.Position SummaryThe role of the Sr. Support Engineer, SAP - HR/Payroll is to provide exceptional remote-based support for mission-critical SAP HR, Payroll, and SuccessFactors EC/ECP applications as part of our global customer support team. The position has the responsibility for providing support to our global clients who use SAP Payroll, Personnel Administration, Time Management, Benefits, and Organizational Management, including researching and troubleshooting issues and providing advice and solutions without the use of SAP notes and patches.The role of the Senior SAP Engineer requires functional and technical experience, integration knowledge, implementation and support expertise and skills to diagnose issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Good working experience of US and Canadian payrolls and legal reporting are a must have for this role.Essential Duties and ResponsibilitiesCandidate must have at least 10 years of relevant SAP HR/Payroll experience for US and Canada.SuccessFactors Employee Central/Employee Central experience is highly preferred.Solve customer issues using methodical troubleshooting based on expert knowledge of SAP HR/Payroll functionality and technology in complex ERP environments.Work closely with customers on a daily basis to understand their needs, support business change and deliver consistently high quality customer experience.Provide remote-based functional support & training for all aspects of the functional and technical features of SAP HR/Payroll including extensive and in-depth knowledge of all aspects of SAP Payroll and Time Management configuration, US and Canadian payroll statutory regulations, PCR and schema abilities, payroll/finance integration, absence processing, benefits configuration and org management. Support client customizations, sharing implementation and best practices advice.Develop application break fixes for critical product defects.Help clients analyze and correct data issues.Manage one or more key assigned accounts as a technical/functional advisor.Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including occasional evenings, weekends and holidays and monitor email regularly outside standard business hours.Collaborate with team members in a virtual team environment to extend field experience to different client situations.Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience. Additional Duties & Responsibilities Other job-related duties and responsibilities may be assigned from time to time. Education Bachelor’s degree in computer science or related field or equivalent professional experience. Experience  10+ years of relevant SAP experience is essential, particularly with all aspects of US and Canadian SAP HR/Payroll, Personal Administration, Time Management, Benefits, and Organizational Management. The ideal candidate will be fluent (speaking / reading / writing) in English with at least 5 years “hands on” implementation experience in the US and Canada with at least two full life-cycle implementations and be intimately familiar with US and Canadian statutory and regulatory requirements. 5+ years direct support of application end-users in a corporate environment.A track record of successful roles in several SAP implementation or upgrade projects.Deep working knowledge and understanding of supporting business processes.Analytical, logical problem resolution skills.SAP certification(s) preferred.Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application. Knowledge of maintenance/patching mechanics and SAP architecture.Demonstrable history solving complex problems across multiple modules. Skills Superb trouble-shooting skills and tenacity in problem solving.Ability to debug and triage support case issues within the HR ABAP code.Passionate focus on customer support and the ability to build long-term, successful working relationships with clients.Strong knowledge of key application functionality, tables and relationships.Excellent interpersonal, presentation and communication skills – verbal & written.Attention to detail and the ability to learn quickly.Extreme focus on Client satisfaction.Demonstrated ability to work independently and as part of a team.Ability to work calmly and professionally in high pressure situations.The ability to work remotely from a home-based office in a virtual environment. Desired Qualifications SuccessFactors Employee Central/Employee Central payroll experience highly desired.Knowledge of any Country Specific Solutions (outside of US and Canada) would be an advantage.A consulting background, while not mandatory, would be useful.Experience with localizations and global implementations would be an advantage.Language skills would be a welcome advantage, however fluent in spoken and written English is a must.Why Rimini Street?Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.Compensation is based on role, location, and level of applicable experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process.Benefits for US employees include:Medical, Dental, and Vision insuranceDisability insurancePaid Parental Leave401(k) programGenerous Paid time off (PTO)We are looking for talented, passionate people to help us build our future at . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: CompanyWe dream big and innovate boldly. ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration. ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.Accelerating Company GrowthNasdaq-listed under ticker symbol since October 2017 Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companiesOver 2,000 team members in 23 countriesUS and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: ;Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.