Technical Service Representative

What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people’s lives, the planet and our company’s performance by transforming renewable resources into products people depend on every day.   Position Title: Technical Service Representative   Background: The Southwest Technical Service Representative position will support customers in Texas, Oklahoma, Arkansas, Louisiana and southern Mississippi as a part of the IP Ink & Plate Division, within the North American Container group.  IP Ink & Plate supplies water based flexographic printing inks, printing plates and related services to corrugated packaging converters, bag manufacturers, and other flexographic printers, within International Paper and to outside customers.  The ink lab provides color matching, technical service, formulation, and R&D services to our customers in order to help them produce high quality packaging products.  The Technical Service Representative reports to the National Technical Service Manager.   Pay Rate: Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.   Category/Shift: Salaried Full-Time   The Job You Will Perform: The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region. This position requires the tech rep to travel to customer locations for testing of new and existing inks on press, troubleshoot printing problems the customer may encounter, assist customers with controlling ink inventory, and provide technical feedback to the customer, sales representative, and the lab. Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling. Maintaining current customer base as well as playing an integral technical support role in acquiring new customers will be central to the job. The Technical Service Representative position will be working in a fast paced, team environment, and will need to be able to handle multiple tasks and changing priorities. Approximately 50% overnight travel is anticipated, but can vary greatly depending on circumstances.   The Skills You Will Bring: 5 years minimum industry or related experience preferred. Candidates will have excellent press side technical and trouble shooting skills, color matching ability, inventory control skills, be detail oriented and have strong communication skills. Since heavy customer contact is required, the ability to communicate effectively and in a pleasant manner is essential. Positive attitude, willingness to take on special projects, and initiative and excellent computer skills are desired. Experience in a printing ink manufacturing or printing environment with press side technical skills required.   The Benefits You Will Enjoy: International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.    The Career You Will Build: Sales and Leadership training, promotional opportunities within a global company   The Impact You Will Make: We continue to build a better future for people, the plant, and our company IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.   The Culture You Will Experience: International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.   The Company You Will Join: International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $ billion. Additional information can be found by visiting