Early Career Help Desk Technician

1 day ago

Houston, United States Gainwell Technologies Full time

Summary As an Early Career Help Desk Technician- Remote- Wisconsin at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission Essential Job Functions Answers help desk telephones for assigned account(s) and respond to moderately complex customer inquiries to ensure customer needs are met. Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems. Resolves and/or refers to highly complex technical problems as appropriate. Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame and prepare customer presentations for virtual training. Logs and tracks inquiries using a problem management database and maintain history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved. Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates. What we're looking for Basic Qualifications 2 or more years of technical training preferred 0-3 years of technical or customer support experience Experience working with company products and operating systems Experience in solving computer-related problems What you should expect in this role Work Environment Fully remote position, must reside in Wisconsin.  The deadline to submit applications for this posting is 12/15/2025. Video cameras must be used during all interviews, as well as during the initial week of orientation. #LI-JN1 The pay range for this position is $44,500.00 - $63,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

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