Trust Operations Administrator

2 weeks ago

Wilmington, United States Corporation Service Company Full time

Trust Operations AdministratorWilmington, Delaware-Hybrid ScheduleMonday to Friday 8:30 . to 5:30 .Summary:As a Trust Operations Administrator, you will provide superior customer service to clients and Trust Administration teammates through effective operational system support. You will also be responsible for all processing transactions related to corporate trust activities administered through Delaware Trust Company.Provides operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders.Some of the things you will be doing:Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships.Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for those approved to increase efficiency.Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.Promote an environment that supports diversity and reflects the CSC Values.Maintain Delaware Trust Company internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.Process daily transactions, including but not limited to check deposits and check issuance, daily activity reconciliations, asset set-up on FIS Addvantage system, and produce internal and external reports including client statementsMaintain documentation regarding all activity, ensuring all transaction requests are filedActively communicate with the admins on any issues regarding their requests, through completionMay process invoices, payments, and report on aged receivablesAssist with regulatory reporting, regulatory and departmental compliance, internal and external auditsParticipate in testing and maintaining disaster recovery planMaintain the client, tax, and market value information in the trust accounting systemMaintain the bondholder records in the Transtar securities processing applicationContinually evaluate current processes and recommend process improvementsAssist with escheatment and abandoned property reporting.What skills, experience and qualifications do you need?Experience with Trust Operations required; Corporate Trust preferredExcellent communication, organizational, multi-tasking and problem-solving skillsStrong computer skills including Microsoft Office with an emphasis on ExcelStrong attention to detail and analytical abilitiesPrevious operations experience in the corporate trust/financial services/securities processing industry is a plusDesire to contribute to our clients' success by delivering excellent client service.Work well with teammates and individually as neededExperience with the Depository Trust Company “DTCC” processing is a plus, but not required. Experience with FIS software is a plus but not requiredExperience with FIS Addvantage, and Transtar are a plus.#LI-SP1

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