Program Manager

Program Manager (Contractor) - Remote (#R10231)Location: Remote with nationwide oversight; periodic travel to Agency (FBI) offices, provider clinics, and program review meetings as required.Employment Type: Full-time, exempt leadership position with responsibility for continuity of operations across all U.S. time zones.Hourly Rate: $115.77/hour.Position Overview:The Contractor Program Manager (CPM) leads all operational, clinical, and administrative aspects of a nationwide Patient Physician Network (PPN) that delivers occupational medical evaluations and related services for FBI applicants and employees under a firm-fixed-price IDIQ contract. The CPM ensures that all exams are delivered on time, within contract requirements, and in full compliance with FBI security, privacy, and quality standards while coordinating closely with the FBI COR, contracting staff, and internal provider network teams.Why Join Us?Competitive Compensation: $115.77/hour.Work Schedule:Full-time, exempt leadership position with responsibility for continuity of operations across all U.S. time zones.Must be available during standard business hours Monday-Friday and able to respond to urgent issues (e.g., critical findings, security incidents, surge requirements) outside normal hours when required by the FBI.Professional Growth: Executive leadership of a critical federal health program.Impactful Work: Ensure the health and readiness of the nation's premier law enforcement personnel.Qualifications:Licensed clinician (e.g., MD, DO, NP, PA, or other relevant advanced practice provider) with current, unrestricted license in at least one U.S. jurisdiction; occupational or preventive medicine background strongly preferred.Minimum of 5-7 years of experience in occupational health, employee medical programs, or large-scale clinical operations; prior federal or law enforcement occupational health experience preferred.Demonstrated experience managing multi-site or nationwide provider networks, including credentialing, quality assurance, and performance management.Familiarity with JCAHO, ACOEM, OSHA, HIPAA, Privacy Act requirements, and medical surveillance programs.Ability to obtain and maintain any background checks, clearances, and Limited Access Request approvals required to access FBI facilities, systems, or information.Skills:Strong leadership and people-management skills, with the ability to direct cross-functional teams (clinical, operations, IT, compliance, finance) in a complex, regulated environment.Excellent organizational and project-management abilities, including capacity planning, process optimization, and vendor/subcontractor oversight.Advanced communication skills for interfacing with senior government officials, clinical leaders, and operational staff; able to translate technical requirements into clear procedures.Data-driven mindset with experience using reporting tools (e.g., Excel, SharePoint, BI platforms) for tracking provider rosters, volumes, performance metrics, and quality trends.Strong understanding of information security, privacy, and compliance obligations related to protected health information and federal systems, and ability to work with IT/security teams on portal/ATO requirements.Key Responsibilities:Program leadership and contract delivery.Lead all aspects of the FBI Medical Evaluations and Services program, ensuring full compliance with the Statement of Work, RFP, and task orders.Serve as the primary liaison to the FBI COR, Contracting Officer, and other government stakeholders for all technical, operational, and performance matters.Develop, implement, and maintain program policies, standard operating procedures, and quality assurance processes that meet JCAHO, AMA, ACOEM, OSHA, and FBI requirements.Network development and management.Build and oversee a nationwide PPN of clinics and mobile providers capable of delivering all required exam types within contractually defined distance and timeliness standards.Ensure timely establishment of new provider locations (within 90 days of FBI request) and manage any associated disincentives or corrective actions.Monitor provider performance, address complaints, and implement corrective action or discontinuation of underperforming clinics in coordination with the FBI COR.Operational oversight and performance managementOversee scheduling operations to meet timelines for applicant medicals, fitness-for-duty exams, OSHA/NOAA surveillance, DOS travel, and expedited referrals, including adherence to required contact attempts and appointment windows.Ensure all service work orders are completed on time, with complete documentation and QA review before submission, minimizing disincentives for late or incomplete exams.Lead monthly status meetings and provide required reporting, including Monthly Status Reports, cost reports, and quality-assurance metrics.Financial and invoicing management.Oversee accurate monthly invoicing by service location, ensuring line-item detail, correct application of disincentives, and reconciliation with FBI requirements.Resolve improper billing incidents quickly and provide acceptable written proof of resolution to the FBI within required timeframes.Stakeholder communication and change management.Coordinate with FBI technical points of contact on evolving exam requirements, process changes, and implementation of new exam types or testing methods.Lead internal and external communications during emergency surge requirements, government closures, or pandemics, ensuring continuity of operations consistent with FBI guidance.Physical Examination Responsibilities:Oversee, and when clinically appropriate perform, in-person occupational health exams, including fitness-for-duty evaluations, surveillance exams, and travel medical assessments in accordance with contract requirements and applicable clinical standards.Ensure all exam components (history, physical exam, labs, imaging, functional testing) are completed using calibrated equipment and documented on FBI-specified forms within required timeframes.Support implementation and oversight of specialized testing such as color-vision assessments, audiometry, spirometry, and other occupational health screenings required under the contract.Medical Oversight Responsibilities:Ensure all PPN practitioners (MD/DO, NP, PA, audiologists, CDL/FAA examiners) hold appropriate state licenses, board certifications, and DOT/FAA credentials, with annual re-verification.Establish and maintain clinical protocols consistent with JCAHO, AMA, ACOEM, OSHA, ANSI, CDC, DOT, DOS, and other applicable standards, incorporating updates as regulations evolve.Oversee clinical quality assurance reviews of exam reports, including completeness, accuracy, timeliness, and alignment with FBI fitness-for-duty criteria.Ensure rapid notification and appropriate clinical response for critical findings (e.g., life-threatening EKG results), including directing urgent care or emergency referral as necessary and promptly informing FBI TPOCs.Potential exams to be conducted:Pre-Employment (Applicant) Physical Examinations.Fitness for Duty (FFD) Periodic Examinations.Department of State/Embassy Personnel Examinations.Hazardous Materials Response Examinations.Department of Transportation Physical Exams (Commercial Drivers).Federal Aviation Administration Physical Exams (FAA).Respiratory Protection Examinations.Diver Examinations - Navy Dive (NOAA).Audiogram Only.Travel Medicine Review Exams and/or Immunizations.Chest X-ray.Complete Blood Count (CBC) with Differential.Comprehensive Metabolic Panel with ALT.Routine Urinalysis.Blood Lead.RBC and Plasma Cholinesterase Level (1 draw).PFT (Spirometry). About Greenlife Healthcare Staffing: We are committed to our core values: integrity, honesty, and transparencyFinding a new position as a physician or allied health professional or filling a critical vacancy in your practice, clinic, hospital, or skilled care facility can be stressful and time-consuming.At Greenlife our mission is to make this process easier for you and help you through all the steps necessary to find that perfect new position or the healthcare professional to round out your team.We understand that every situation is different and our approach reflects that: we value personalized interaction with job seekers and employers, our searches are customized not cookie-cutter and our results speak for themselves: Happy job seekers and employers who found the right professional match through our services.