Operations Assistant

1 day ago

Carrollton, United States Glass Doctor Full time

Glass Doctor of North Texas is part of a nationally recognized brand that specializes in home, commercial, and auto glass services , everything from repairing windows and doors to installing high-end glass systems.Our Brand Promise is simple: We Fix Your Panes — Fast and Friendly We take pride in how the customer feels when the job is complete, and our vision is to be the most preferred and recognized service brand in DFW. We strive to give our customers the bottle service of glass installation.About the RoleWe don’t hire average thinkers. We hire problem solvers. The ones who see the big picture and the missing piece.As an Operations Assistant, you’ll be at the heart of our daily operations : building technician schedules, optimizing routes, and tackling real-world challenges as they arise in the field. It’s part logic, part strategy, and part chaos management, a puzzle that resets every day.You’ll work directly with leadership to ensure the right technician is matched to the right job, every time. Your curiosity will be your compass as you learn the ins and outs of the glass installation industry and anticipate what’s needed before anyone asks. What You’ll DoBuild daily technician schedules and routes that maximize efficiency and minimize chaosTroubleshoot scheduling conflicts and find creative, customer-focused solutionsCommunicate with technicians throughout the day to solve problems on the flySupport leadership by fielding questions, removing roadblocks, and identifying system improvementsDocument and refine scheduling processes for smarter, faster operationsAnalyze trends and propose “better ways”, because we never stop improving What We’re Looking ForA natural problem solver who loves asking “why” and “how can we make this better?”Sharp attention to detail, curiosity, and resourcefulnessStrong communication skills and confidence in presenting ideasAbility to think strategically while getting things done fastSelf-learner with initiative to dig deep and understand our business inside outBonus points for experience with Google Sheets, ServiceTitan, ClickUp, or workflow automation tools What You’ll GainA front-row seat to real-world operations and leadership problem solvingMentorship from industry leaders and exposure to high-level decision-makingOpportunities to make meaningful impact and see your ideas implementedCareer development and growth opportunitiesOur Code of Values: We Aim HIGHERAt Glass Doctor, we live by our HIGHER values, they’re not just words, they’re our daily standard.H – Here to Serve Each Other and Our CustomersI – Integrity in All DealingsG – Growth Mindset Shared by AllH – Hard Work and Play HardE – Elite Performance and Nothing LessR – Respect for All People What You'll Get:Two weeks paid time off. You'll earn an additional day of PTO for each work anniversary8 paid holidaysMedical, Dental, and Vision InsuranceCompany provided Short-Term and Long-Term DisabilityCompany provided Life InsuranceBase salary ($50,000-$75,000 depending on experience and level of knowledge in the glass services trade). Additional Opportunity to earn bonuses each monthOpportunities to advance and grow We hire for bench strengthIf this sounds like your kind of environment, you’ll fit right in. Are you ready for a challenge?

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