Operations Assistant

6 days ago

Carrollton, TX, United States Glass Doctor® Full time
Glass Doctor of North Texas is part of a nationally recognized brand that specializes in home, commercial, and auto glass services , everything from repairing windows and doors to installing high-end glass systems.

Our Brand Promise is simple: We Fix Your Panes - Fast and Friendly We take pride in how the customer feels when the job is complete, and our vision is to be the most preferred and recognized service brand in DFW. We strive to give our customers the bottle service of glass installation.

About the Role

We don't hire average thinkers. We hire problem solvers. The ones who see the big picture and the missing piece.

As an Operations Assistant, you'll be at the heart of our daily operations : building technician schedules, optimizing routes, and tackling real-world challenges as they arise in the field. It's part logic, part strategy, and part chaos management, a puzzle that resets every day.

You'll work directly with leadership to ensure the right technician is matched to the right job, every time. Your curiosity will be your compass as you learn the ins and outs of the glass installation industry and anticipate what's needed before anyone asks.

What You'll Do
  • Build daily technician schedules and routes that maximize efficiency and minimize chaos
  • Troubleshoot scheduling conflicts and find creative, customer-focused solutions
  • Communicate with technicians throughout the day to solve problems on the fly
  • Support leadership by fielding questions, removing roadblocks, and identifying system improvements
  • Document and refine scheduling processes for smarter, faster operations
  • Analyze trends and propose "better ways", because we never stop improving
What We're Looking For
  • A natural problem solver who loves asking "why" and "how can we make this better?"
  • Sharp attention to detail, curiosity, and resourcefulness
  • Strong communication skills and confidence in presenting ideas
  • Ability to think strategically while getting things done fast
  • Self-learner with initiative to dig deep and understand our business inside out
  • Bonus points for experience with Google Sheets, ServiceTitan, ClickUp, or workflow automation tools
What You'll Gain
  • A front-row seat to real-world operations and leadership problem solving
  • Mentorship from industry leaders and exposure to high-level decision-making
  • Opportunities to make meaningful impact and see your ideas implemented
  • Career development and growth opportunities
Our Code of Values: We Aim HIGHER

At Glass Doctor, we live by our HIGHER values, they're not just words, they're our daily standard.

H - Here to Serve Each Other and Our Customers

I - Integrity in All Dealings

G - Growth Mindset Shared by All

H - Hard Work and Play Hard

E - Elite Performance and Nothing Less

R - Respect for All People

What You'll Get:
  • Two weeks paid time off. You'll earn an additional day of PTO for each work anniversary
  • 8 paid holidays
  • Medical, Dental, and Vision Insurance
  • Company provided Short-Term and Long-Term Disability
  • Company provided Life Insurance
  • Base salary ($50,000-$75,000 depending on experience and level of knowledge in the glass services trade). Additional Opportunity to earn bonuses each month
  • Opportunities to advance and grow We hire for bench strength


If this sounds like your kind of environment, you'll fit right in. Are you ready for a challenge?

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