Manager on Duty

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job SpecificPerform as hotel ambassador to ensure the safety, security, and satisfaction of hotel guestsWork in unison with the security and guest services departments to ensure an exceptionally seamless, safe, and memorable resort experienceDirect all hotel emergency and evacuation proceduresCoordinate the search and resolution of all lost child situationsCoordinate hotel's VIP services programGreet and escort VIP's to guestrooms upon initial arrival to hotel and coordinate servicing of special requests during their stayRespond to requests by guests or departments for assistance in any guest-related problem that has not been adequately resolvedFollow up with guests who have required prior MOD assistance to ensure that their difficulties have been completely resolvedConduct regular monitoring rounds of guest areas, including recreational areas, food and beverage outlets, and function spacesInspect hotel areas for safety, cleanliness, and overall conditionEnsure adherence to required department staffing levelsPersonally assist or coordinate the resolution of deficiencies noted during roundsAssist any department as needed based upon service demandsSpecifically assist Conference Services or Banquet Service as needed if production or service backlogs existMaintain a log of all deficiencies noted and assistance providedPrepare shift reports detailing activities completedPrepare other reports as requestedCoordinate the timely resolution of guest problems or complaints, providing complimentary products or services or financial adjustments as appropriateEvaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returnsPersonally communicate relocation requirement to any guest who needs to be walked due to a sold-out situationPersonally coordinates, with the assistance of Security department and local law enforcement officials, any necessary eviction of a guest from hotel propertyAssist Credit Manager/Guest Services Manager in obtaining necessary payments from guests who have significantly exceeded the hotel's credit limitPersonally interact with guests in a positive and friendly way to anticipate and ascertain needs and ensure guest satisfactionAttend Guest Services department and hotel staff meetingsOther duties as assigned GeneralPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possible remains current with hotel information and changesComplies with hotel uniform and grooming standards QualificationsBachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skillsMinimum two years guest service management experienceExtensive knowledge of all hotel departmentsExcellent communication skills - oral and writtenExcellent guest service skillsKnowledge of all state innkeeper lawsAble to work a flexible schedule, including weekends and holidaysMultilingual preferredLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.