Manager on Duty

A beloved hotel with an enviable oceanfront location is now hiring for a manager on duty

Job Specific

 Perform as hotel ambassador to ensure the safety, security, and satisfaction of hotel guests

 Work in unison with the security and guest services departments to ensure an exceptionally seamless, safe, and memorable resort experience

 Direct all hotel emergency and evacuation procedures

 Coordinate the search and resolution of all lost child situations

 Coordinate hotel's VIP services program

 Greet and escort VIP's to guestrooms upon initial arrival to hotel and coordinate servicing of special requests during their stay

 Respond to requests by guests or departments for assistance in any guest- related problem that has not been adequately resolved

 Follow up with guests who have required prior MOD assistance to ensure that their difficulties have been completely resolved

 Conduct regular monitoring rounds of guest areas, including recreational areas, food and beverage outlets, and function spaces

 Inspect hotel areas for safety, cleanliness, and overall condition

 Ensure adherence to required department staffing levels

 Personally assist or coordinate the resolution of deficiencies noted during rounds

 Assist any department as needed based upon service demands

 Specifically assist Conference Services or Banquet Service as needed if production or service backlogs exist

 Maintain a log of all deficiencies noted and assistance provided

 Prepare shift reports detailing activities completed

 Prepare other reports as requested

 Coordinate the timely resolution of guest problems or complaints, providing complimentary products or services or financial adjustments as appropriate


Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns

 Personally communicate relocation requirement to any guest who needs to be walked due to a sold-out situation

 Personally coordinates, with the assistance of Security department and local law enforcement officials, any necessary eviction of a guest from hotel property

 Assist Credit Manager/Guest Services Manager in obtaining necessary payments from guests who have significantly exceeded the hotel's credit limit

 Personally interact with guests in a positive and friendly way to anticipate and ascertain needs and ensure guest satisfaction

 Attend Guest Services department and hotel staff meetings

 Other duties as assigned

General

 Promotes and applies teamwork skills at all times

 Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

 Is polite, friendly, and helpful to guests, management and fellow employees

 Executes emergency procedures in accordance with hotel standards

 Complies with required safety regulations and procedures

 Attends appropriate hotel meetings and training sessions

 Maintains cleanliness and excellent condition of equipment and work area

 Complies with hotel standards, policies and rules

 Recycles whenever possible remains current with hotel information and changes

 Complies with hotel uniform and grooming standards

Qualifications

 Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills

 Minimum two years guest service management experience

 Extensive knowledge of all hotel departments

 Excellent communication skills – oral and written

 Excellent guest service skills

 Knowledge of all state innkeeper laws

 Able to work a flexible schedule, including weekends and holidays

 Multilingual preferred

At TAPPDiN, we believe that diverse teams drive stronger results. We are committed to an equitable and inclusive hiring process where every applicant is valued, respected, and given a fair opportunity to succeed.