Assistant Director, Administrative Services and Operations

Position Responsibilities: Policy & Process Leadership Develop and implement administrative policies and workflows aligned with University guidelines. Guide academic and administrative units in applying procedures related to HR, AP/AR, contracts, compliance, facilities, IT, and travel. Oversee contract and procurement processes, including routing, approvals, and follow-up. Manage P-card and travel systems and ensure adherence to usage policies. Coordinate with IT to troubleshoot administrative systems and manage access and service needs. Maintain the School’s internal intranet with up-to-date policies, process guides, and organizational information. Operations Oversight Supervise staff responsible for faculty, staff, and student appointments, including high-volume adjunct and student hiring. Oversee day-to-day logistics such as office coordination, facilities requests, and space use. Support school-wide operational logistics, including security, scheduling, and supplies. Coordinate updates and communications to internal stakeholders to ensure timely distribution of operational policies, procedures, and announcements. Cross-Campus Coordination & Communication Ensure consistent administrative practices across the School’s five campuses and online division. Provide regular training and documentation to promote operational clarity, including self-service intranet resources and process guides. Develop user-friendly tools such as forms, checklists, and request systems to support self-service operations. Serve as a central point of contact for administrative consistency across divisions, promoting clarity and transparency in daily operations. Institutional Liaison & Staff Supervision Serve as the School’s administrative liaison to central offices, including HR, Legal, Procurement, Facilities, and IT. Represent the School in University-wide working groups related to operations and compliance. Supervise and develop a high-performing operations team, including full-time, part-time, and student workers as needed. Experience & Educational Background: Required Bachelor’s degree and 3–5 years of progressively responsible experience in administration, operations, or project coordination. Experience in higher education, nonprofit, or public-sector environments preferred. Familiarity with ERP systems (e.g., Banner, Workday) or comparable platforms. Demonstrated ability to interpret and apply institutional policies and ensure compliance. Experience improving or implementing business processes across units or departments. Experience supervising staff and coordinating across multi-site or complex organizations. Excellent interpersonal, communication, and organizational skills. Ability to manage multiple deadlines and priorities with attention to detail. Strong proficiency with Microsoft Office and ability to generate reports and updates using emerging AI tools. Preferred Training or certification in project management, administrative operations, or HR. Experience with intranet development, operational documentation, or workflow automation tools. Skills & Competencies: Required Outstanding communication skills—written, verbal, and visual—with the ability to engage diverse audiences and explain complex concepts clearly. Strategic and analytical thinking with a data-informed approach to planning and decision-making. Proven project management skills and the ability to lead complex, multi-phase initiatives from planning through execution. Strong interpersonal skills, collaborative mindset, and ability to build trust across departments and hierarchical levels. High attention to detail and the ability to synthesize complex financial and operational data for executive use. Ability to manage multiple priorities in a fast-paced environment while maintaining high performance standards. Preferred Experience with systems development, process improvement, or operational scaling in academic or mission-driven settings. Familiarity with education technology, data tools, or emerging AI platforms. Comfort with ambiguity and a proactive, solutions-oriented approach to problem-solving. Demonstrated interest in innovation and continuous improvement in support of academic and administrative excellence. Salary Range: $90,000 – $110,000