Service Coordinator

1 day ago

Minnetonka, United States Pro-Tec Design Full time

Service CoordinatorRoleThe Service Coordinator is a critical role that will provide support for both the service team and our clients. You will be an integral member of our Service Department. A true advocate for the customer, supporting triaging efforts, service ticket processing, and system configuration setup for online offerings.ResponsibilitiesReview and triage customer support requests across various internal teams and key stakeholders.Identify options to drive permanent resolutions.Partner with Service Manager and technicians to analyze and determine appropriate resolution path.Provide ongoing communication and status updates throughout the duration of a service ticket.Always look at problems with "customer first" solutionsEnsure all new service requests are assigned to the appropriate technician.Review and monitor the Dispatch Board to ensure service level agreements are being met.Ensure all tickets completed by the technicians are closed. Review and follow up on the weekly open ticket backlog.Review tickets for and process RMA's daily.Process all incoming monitoring requests and changes to the associated agreements with monitoring provider.Provide product support ensuring the service team has the appropriate required items to be successful prior to mobilizing onsite.Process incoming work orders for strategic accounts and ensure the required workflow is completed within the required SLA outlined with the client. Today this is one account but could grow into additional accounts down the road.Provide support for service quotes that come directly to Service. Please note that the responsibilities outlined above are indicative of the primary duties associated with this role but may not encompass all tasks that may be assigned to this role.  Requirements2+ years of service coordination in physical security, low-voltage systems, or a related field.Strong written and verbal communication skills High attention to detail, able to problem solve logically and think critically.Highly organized with strong multitasking and time management abilities.Effective, polished interaction with customers to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence.Ability to influence people at all levels to drive service tickets to resolution. Technical aptitude with a passion to learn.Ability to prioritize and manage workload effectively and efficientlyProven ability to collaborate across teams and departments.High school diploma or equivalent required.Proficiency in Microsoft Office 365 (Outlook, Excel, Teams, etc.).Experience with ConnectWise and/or Smartsheet is a plus.Must have a valid driver's license and be able to lift up to 25 lbs.Must successfully pass a background check, including a driving record review.

  • Client Service Coordinator

    2 days ago

    Minnetonka, United States Banfield Full time

    Client Service Coordinator A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if...

  • Client Service Coordinator

    7 days ago

    Minnetonka, United States Banfield Pet Hospital Full time

    Client Service CoordinatorA career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if...

  • Lifeguard Training Instructor and Coordinator

    7 days ago

    Minnetonka, United States Minnesota Service Cooperatives Full time

    Position Type:Aquatics/Training Instructor & CoordinatorDate Posted:8/18/2025Location:Minnetonka Middle School East (MME)Date Available:Open until filledDistrict:Minnetonka Public School DistrictAssignment:Hours variable; 5-20 hours per weekWages:Starting pay is $21 per hour depending on experience and certifications.Click here to view pay schedule. Rates...

  • Employment Transition Coordinator

    3 weeks ago

    Minnetonka, United States Opportunity Partners Full time

    Why Opportunity Partners? As part of a mission-focused nonprofit that values positive impact, compassion and partnership in our community, Opportunity Partners will train you for success! Join our award-winning team where you’ll do life-changing work and help advance the quality of lives for people with disabilities. Our staff works together in achieving...

  • Project Coordinator

    6 days ago

    Minnetonka, Minnesota, United States TailWind Voice & Data Full time

    We're excited to add a Project Coordinator to our dynamic team If you're passionate about organization, communication, and assist with bringing projects to life, this is the perfect opportunity for you.As a Project Coordinator, you'll play a key role in overseeing and supporting our projects from start to finish, working alongside a collaborative team to...

  • Program Coordinator

    3 days ago

    Minnetonka, MN, United States Fraser Full time

    Build Something Bigger — And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities — defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser...

  • Program Coordinator

    1 day ago

    Minnetonka, MN, United States Fraser Full time

    Build Something Bigger — And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities — defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser...

  • Quoting Coordinator

    3 hours ago

    Minnetonka, Minnesota, United States Tailwind Voice & Data Full time

    TailWind Voice & Data is seeking an entry level  Quoting Coordinator to obtain pricing information and generate accurate proposals for telecommunication solutions. The successful candidate will demonstrate the ability to communicate, to research and obtain pricing information, and be able to compile information to return to clients. The quoting coordinator...

  • Franchise Coordinator

    6 days ago

    Minnetonka, United States Circle K Full time

    Franchise CoordinatorWe're looking for a highly organized and detail-driven Franchise Coordinator to support our Franchise team in the Northern Tier Business Unit. This role ensures our franchise operations run smoothly by coordinating daily processes, supporting new franchise openings, partnering with global and internal teams, and serving as a reliable...

  • Project Coordinator

    1 week ago

    Minnetonka, Minnesota, United States Huntington National Bank Full time $52,000 - $101,000

    DescriptionSummary: The Project Coordinator participates in the overall coordination of project management and delivery efforts. Works very closely with senior Project Managers to lead, coordinate and complete projects. This Project Coordinator role is an entry level position requiring the individual to have the aptitude to learn and to participate in the...