Manager, Deal Desk Operations

What you’ll be doing :Lead Deal Desk Operations for both existing & prospective customers, with direct responsibility for ensuring all deals are structured within the parameters set in our Pricing & Packaging guidelines Drive the Deal Desk workflow process, ensuring cross-functional stakeholders are included, informed, and empowered to make decisions - while removing roadblocks to ensure turnaround time KPIs can be metBuild and maintain a deal calculator that effectively models various deal criteria, to include the gross margin impact of various concessions and across the span of a contract. Confirm deal calculations received from the field are correct, and support custom modeling as necessaryServe as a senior advisor to AEs and CSMs for deal economics, developing strategic plans for how to position pricing & packaging to prospects and customers that balance the need to win and retain business with gross margin protectionBrief Sales and Finance executive leadership on deal structuring, gaining cross-functional alignment on strategy for strategic proposalsDevelop and maintain ‘self-serve’ deal planning tools (to include deal calculators, templates & exception request processes) that maximize efficiency and streamline deal desk operationsBuild a repository of deal best practices and serve as the senior advisor for deal negotiations and structuring as required for needs outside of our standard P&P guidelinesWork with Data Science to manage performance guarantee packages, to include adjudicating fees at risk and the development of new performance guaranteesEstablish operational cadence with the Spring Health legal team to gain alignment in all decisions & negotiations related to contracts and to ensure seamless procurement processWork cross-functionally with finance, with responsibility for maintaining current pricing & packaging guidelines,, while also communicating deal economics and recommendations that support sustainabilityProvide analysis around trends in customer requests and pricing, & partner with Product Marketing to drive changes in Pricing & Packaging structureTrain and advise Sales & CS on pricing, quoting, PGs, and best practicesDefine and project manage initiatives to deliver further operational efficienciesMaintain currency in industry-leading pricing & packaging models to best maximize value for our customers, while also maximizing deals structured to meet the goals of all cross-functional teams (Revenue, Legal, Member Growth, etc)  KPIs: Average Deal Gross Margin: Maintain a gross margin target measured as the weighted average of all deal desk tickets approved on a quarterly basisDeal Desk Turnaround Time: Maintain an average deal desk ticket turnaround time of 3 days The target base salary range for this position is $106,400 - $138,400, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Hypergrowth meets impactWhat to expect working here: You will be held accountable to an exceptionally high bar and impactThis may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impactYou will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs youYou will create processes & products that have never existed beforeYou will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can beChange is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows And… You get to be surrounded by some of the brightest minds in the field You get to learn and grow at an extremely accelerated paceYou will experience transparency, integrity, & humility from leadership You will be empowered to constantly challenge the status quoYou get the space to experiment & innovateYou get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quicklyYou will become more resourceful and resilientYou get to be part of a winning team that opens doors in the future Benefits provided by Spring Health:Your Total Health: Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual account which is valued at $199/year per user. HSA and FSA plans availableA yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents10 allocated sick days per yearFlexible paid time off in addition to 12 paid holidays throughout the yearAccess to, an on-demand virtual benefit that provides wellbeing coaching, and budget management.Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded afourweek, fullypaid, sabbatical leave to renew and recharge.  You And Your family: 4-4.5 months of fully paid parental leaveSpring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.Access to fertility care support through , in addition to $4,000 reimbursement for related fertility expenses Supporting you financially through: Our People team benchmarks all salaries using thefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the companyEmployer sponsored 401(k) match of up to 2% after 90 days of employment Creating a culture you can thrive in: Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City officesFocus Fridays: no meetings, no distractions, just time for you to get work done.Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.Up to $1,000 Professional Development Reimbursement per calendar year.$200 per year donation matching to support your favorite causes