Manager, End User Collaboration Services

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.We are seeking a highly skilled and experienced Manager to oversee our Workplace End User Collaboration team. This will include managing our Google Workspace and AODocs environment and its third-party integrations. The ideal candidate will have a deep understanding of Google Workspace administration, a proven track record of managing large complex environments with a shared tenant of over 20,000 users and have a stake in ensuring the appropriate adoption and continued training of our end users as the platforms grow and change.. This role requires collaboration with peers across various operating companies to ensure a seamless and efficient digital workspace.Essential DutiesGoogle Workspace Management• Manage and administer the Google Workspace environment, including application settings, security settings, compliance, and all things related to GAF.• Work with the teams responsible for third party applications and assist in the integration, configuration, and management within Google Workspace, such as AODocs, Okta, CloudM, and other essential tools.• Collaborate with other operating companies to maintain a standardized and optimized Google Workspace experience across the organization.• Develop and implement best practices for Google Workspace usage.• Provide technical support and guidance to end-users and IT teams on Google Workspace related issues.• Stay up-to-date with Google Workspace updates, features, and security enhancements.• Create and maintain comprehensive documentation for Google Workspace configurations, policies, and procedures.• Create and maintain a training program for both existing employees as well as new employees on how to use Google Workspace as a daily collaboration tool.AODocs Management• Manage the AODocs environment and team, including configuration, security, and access controls.• Collaborate with business units to design, implement, and maintain AODocs workflows and document lifecycles.• Provide expert support and training to users on AODocs functionalities and best practices.Qualifications RequiredBachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science, or equivalent experience required OR Master’s degree in Arts/Sciences (BA/BS) in Computer Science, or equivalent experience requiredMinimum of 10 years of overall professional IT experience RequiredMinimum of 5 years of Managerial Experience and leading teams RequiredStrong team management experience and the ability to articulate the relationship between multiple technologies RequiredExperience setting goals and metrics to guide and prioritize product roadmaps RequiredExperience in building training, rollout plans, and relationship management PreferredProven record of building teams from the ground up and managing diverse skilled technologists.Proficiency with relational database (e.g., SQL) and statistical analysis/programming languagesAbility to pull, analyze and present recommendations based on utilization of services, costs, etc.Ability to clearly communicate ideas in business-friendly and user-friendly terms, influencing and presentation skills requiredRequires collaboration, leadership and business relationship skillsDemonstration of time management and prioritization in fast paced environmentQualifications PreferredGoogle Workspace Administrator certification.Experience with scripting (e.g., Google Apps Script, Python) for automation of Google Workspace tasks.Proven experience as a Google Workspace Administrator or similar role in a large enterprise environment.In-depth knowledge of Google Workspace administration, including Gmail, Calendar, Drive, Meet, Docs, Sheets, Slides, and Vault.Demonstrated experience managing and integrating third-party applications with Google Workspace (e.g., AODocs, Okta, CloudM).Experience managing a shared and/or large Google Workspace tenant with over 10,000+ users.Strong understanding of security best practices within Google Workspace.Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and operating companies.Strong problem-solving and analytical abilities.Ability to work independently, manage multiple priorities in a fast-paced environment, and effectively lead a team.Experience in AODocs administration, including document management, workflow configuration, and security settings.Proficiency in designing and implementing AODocs solutions to meet business requirements.Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.Base Salary Range: $136,000-$187,000How We Protect What Matters Most:1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.