Senior Manager End-User Experience

divh2Senior Manager End-User Experience/h2pParsippany, NJ, US, 07054/ppCRH Americas Materials Inc/ppPosition Overview/ppThe End User Experience Senior Manager (EUx Sr Mgr) champions a user-centric culture across the organization, driving strategies that enhance the experience of all technology users. This leader is responsible for understanding user needs, analyzing feedback, and implementing initiatives that improve satisfaction and productivity. The EUx Sr Mgr collaborates across IT and business functions to identify pain points, develop solutions, and ensure consistent, high-quality service delivery. This role also oversees the training and development of the End-User Experience team, monitors key performance indicators, and partners with divisional and regional leaders to align technology solutions with business requirements./ppThis role can be located in Albany, NY, Parsippany, NJ or West Hartford, CT./ppKey Responsibilities (Essential Duties and Functions)/pulliChampion End-User Centricity: Foster a culture that prioritizes the needs and experience of end-users in all IT initiatives./liliStakeholder Collaboration: Work closely with business leaders to ensure technology solutions meet evolving needs./liliStrategic Program Leadership: Design, implement, and optimize programs that deliver best-in-class end-user experiences./liliContinuous Improvement: Analyze feedback and performance data to identify opportunities for improvement and drive actionable change./liliTechnology Lifecycle Management: Standardize and oversee deployment, management, recovery, and refresh of user-facing technology for software and hardware assets./liliService Standards: Establish and maintain service guidelines to ensure consistent, high-quality support and build trust in IT services./liliTeam Development: Lead a team of 15 20 technical staff, mentor, and develop the EUx team to deliver effective support and drive user satisfaction./liliPerformance Monitoring: Track key metrics related to user satisfaction and service delivery, reporting insights and recommendations to leadership./li/ulpQualifications/ppEducation/Experience/pulliBachelors or masters degree in business, Marketing, Information Technology, or a related field, or equivalent experience./liliProven experience in business relationship management, team leadership, and driving transformation initiatives./liliFamiliarity with Agile, ITIL, or similar frameworks./li/ulpSkills and Competencies/pulliEffective written, verbal, and phone communication skills are essential./liliStrong leadership and team development skills, including managing direct and indirect reports./liliExcellent communication skillsverbal, written, formal, and informal./liliHigh business acumen and strategic thinking./liliAbility to define, develop, and execute strategic plans./liliExperience working in cross-functional, matrixed organizations./liliStrong analytical skills to assess environments, capabilities, and performance./liliAbility to enforce IT policies and ensure compliance./liliCustomer-centric mindset focused on improving user satisfaction and productivity./liliProblem-solving skills and adaptability in dynamic environments./liliEmpathy and active listening to understand and address user pain points./liliPositive, solution-oriented attitude that motivates teams and drives results./li/ulpWork Requirements/pulliWillingness to travel to end-user and non-end-user sites (30%60% travel)./liliEffective written, verbal, and phone communication./liliProficiency in preparing documents and presentations./liliAbility to work for extended periods in a seated position./li/ulpCompensation/pulli$140,000 - $155,000 annual salary/li/ulpWork Environment/ppWhile performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat. The noise level in the work environment is usually quiet to moderate./ppThe statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions./ppWhat CRH Offers You/pulliHighly competitive base pay/liliComprehensive medical, dental and disability benefits programs/liliGroup retirement savings program/liliHealth and wellness programs/liliAn inclusive culture that values opportunity for growth, development, and internal promotion/li/ulpAbout CRH/ppCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization./ppIf youre up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest/ppCRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer./ppEOE/Vet/Disability/ppCRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law./p/div