Technical Advisor and Trainer

Job DescriptionLaunch Your Career at Hoshizaki America: Quality, Innovation, and YouAre you looking for a rewarding career with a company that values its employees? Hoshizaki America is a global leader and innovator in the commercial food service industry, and we're seeking talented individuals to join our team.We're passionate about providing our customers with top-quality ice machines, refrigerators, and other equipment. But our focus extends beyond products – we're committed to building a strong, collaborative work environment where our people can thrive while adhering to our company’s philosophy of Trust, Collaboration, Transparency and Compliance.SummaryHoshizaki America is looking for a Technical Advisor and Trainer for our team in Peachtree City, GA. The Technical Advisor and Trainer will be responsible for providing field training to independent HVAC/R service Technicians located throughout N. America, Central and select parts of South America. Additionally, provide expert troubleshooting and problem resolution support to ensure optimal performance and customer satisfaction across all product lines through proactive maintenance and configuration guidance.What Success looks like in this RoleProvides advanced troubleshooting and problem resolution support to end users, service technicians, and distributors over the phone.Utilizes expert knowledge in mechanical, HVAC, and refrigeration systems to offer technical solutions for current and legacy product lines.Advises customers on preventive maintenance strategies and configuration adjustments to enhance product performance and overall customer satisfaction.Impact of this RoleDelivers inbound telephone troubleshooting and diagnostic support to resolve product/equipment failure issues. Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents all resolutions in the computerized call system for future reference.Actively listens to customers, probes for clarification, and reviews diagram, drawing and schematic for highly complex technical problems.Conducts extensive research to resolve issues for obsolete and discounted products.Works with Manufacturing, Service Parts and Engineering to secure technical manuals and alternative parts for existing and discounted products. Strives to minimize end user downtime and maximize the first-time resolution rate of machinery and/or equipment.Advises quality and new product development of recurring component failures. Escalates highly complex problems to management or engineering as appropriate. Facilities classroom training for field service technicians. Reviews the interworking of equipment as well as solution for common problems and failures. Coordinates warranty related technical problems with Customer Service Reps. Maintains broad knowledge technical knowledge of company products.Training content will require periodic updates to convey new information and enhance learning principles. Minimum QualificationsAssociates or Technical degree and a minimum of 5 years of ice machine repair experience with or an equivalent combination of education and experience. Requires well-rounded knowledge of the operating principles of HVAC and/or refrigeration. Ability to read and interpret blueprints, drawings and system diagrams. Preferred QualificationsStrong communication skills and be able to effectively communicate technical issuesAbility to troubleshoot at subsystem and system level, using identifiable problem-solving techniquesAbility to understand and interpret advanced written technical informationKnowledge of design techniques, tools and principles involved in production of precision technical plans, blueprints, drawings, and models.Knowledge of machines and tools, including their designs, uses, repair, and maintenanceStrong customer service skills with the ability to handle high call volumesSalary RangeThis position offers a competitive estimated salary range along with a comprehensive benefits package and childcare incentive The salary range starts at a minimum of $63k. This range is subject to change based on applicable experience.