Customer Success Manager

2 weeks ago


Remote, United States Zonda Full time

.Building Products Customer Success Manager Remote in US| Full-TimeZonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real estate, trailblazing a 2030 vision for the industry. Here at Zonda, you’ll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, technologists, and marketers. Zonda is currently seeking a Customer Success Manager (CSM) who will be focused on our Builder Product Manufacturer segment. The CSM will be tasked with helping the company grow by maintaining strong relationships with leaders in the Building Product Manufacturer industry and ensuring that clients have a positive overall experience. This fast-paced position is best suited for someone who is self-directed and customer focused. Characteristics of a successful Customer Success Manager:Tech-savvy presenter: Enjoys showcasing and comfortable leading online demonstrationsStrong communicator: Excellent communication and organizational skillsPlatform experience: Familiar with Apple products, iPad, and iOS.Collaborative mindset: Thrives in team environments and values collective successFearless connector: Confident in phone, in-person, and digital communicationTraining enthusiast: Passionate about educating clients on tools and featuresClient-centric: Understands client needs and aligns them with the best solutionsCRM proficient: Experienced with platforms like Salesforce and GainsightDesired Qualifications:B.S. or B.A. Desired3-5+ years’ experience in customer success or similar customer facing roleProfessional demeanor and organizational skills, a mustExcellent verbal communication skills, ability to build rapport quickly with clientsStrong technical skills and CRM experience required, preferably experience with Salesforce and GainsightExperience with or interest in learning about the housing industry, specifically new home developmentTeam player with a customer focused mindsetWilling to travel up to 25%Why people love working here:We offer meaningful work and opportunities for career growthComprehensive benefits package (Medical, Dental, Vision)100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage401k with company matchPaid vacation and general holidays Employee Assistance Program (EAP)Live Meditation SessionsEmployee Recognition Platform Virtual Wellness Program Hybrid Work Environment – and always will be Visionary Leadership TeamZonda exists to inform, advise and connect the next generation of housing industry experts, leveraging the information, insights, and people that move the industry forward. Our proprietary research focuses on the most active new home markets in the country. In 2018 Zonda merged with Hanley Wood creating the residential home-building industry’s most comprehensive source of data and insights. We are a national platform with a geographic coverage which spans coast to coast. Recent acquisitions in the UK and Canada continue to propel Zonda’s technology forward creating an industry standard of excellence across North America. Zonda will continue its position as the undisputed leading provider of data to the residential home-building industry and reshape the way new homes are built and sold.



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