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Director, Digital Strategy Insights
3 weeks ago
Job Summary The Director of Digital Strategy Insights is a key driver of innovation, responsible for guiding our organization's digital evolution. This role involves monitoring emerging technologies and market trends, identifying strategic opportunities to leverage data and technology, and leading initiatives that streamline business processes and create a seamless, simplified customer experience. The ideal candidate is a creative and analytical thinker who can bridge the gap between technical teams and business stakeholders to turn innovative ideas into measurable business resultsResponsibilities Develop Digital Strategy: Create a clear, actionable digital transformation roadmap that aligns with the organization's business objectives and market demands. Evaluate Emerging Technology: Stay ahead of technological trends, including AI, data analytics, automation, and cloud computing, to identify opportunities for competitive advantage. Drive Business Process Optimization: Analyze existing business workflows and partner with cross-functional teams to implement technology-based solutions that increase efficiency, reduce costs, and improve productivity. Analyze Data and Insights: Use data analytics and visualization tools to collect and interpret information from various sources. Synthesize research findings to inform strategies and measure the effectiveness of digital initiatives. Works closely with Chief Data Office on enterprise-wide insights along with tracking and measurement of digital progress. Enhance Customer Experience: Analyze customer journeys and digital touchpoints to identify opportunities to simplify and improve the customer experience. Lead Change Management: Act as a change agent by communicating the vision for transformation, addressing concerns, and inspiring teams to adopt new digital tools and ways of working. Manage Projects: Oversee the planning, execution, and delivery of digital initiatives, ensuring they are completed on time, within budget, and meet business requirements. Collaborate with Stakeholders: Build and maintain strong partnerships with internal teams (e.g., IT, marketing, operations) and external vendors to ensure successful project implementation. Qualifications Education: Bachelor's degree in Business, Computer Science, Marketing, or a related field. An MBA or other relevant master's degree is a plus. Experience: Proven track record in digital strategy, business analysis, or product management, with significant experience in leading digital transformation projects. Analytical Thinking: Excellent problem-solving skills with a focus on data-driven decisions. Experience with analytics and business intelligence tools (e.g., Tableau, Power BI). Business Acumen: A deep understanding of business operations, customer insights, and the ability to connect technological solutions to business goals. Communication: Exceptional verbal and written communication skills with the ability to articulate complex strategies and insights to diverse audiences, including senior leadership. Leadership and Collaboration: Proven ability to influence and lead cross-functional teams without direct authority. Must be a collaborative team player. Project Management: Solid understanding of project management methodologies (Agile, Waterfall) and experience overseeing project timelines, budgets, and resources. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $141,372.00 - $201,960.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
