Client Service Associate
5 days ago
Job Title: Client Service Associate
Location: Los Angeles, CA
Job Type: Full-Time
We are seeking a motivated and detail-oriented Client Service Associate to join our dynamic team. In this role, you will serve as a vital link between our clients and the company, ensuring top-notch service delivery and fostering strong client relationships. As the first point of contact for our clients, your primary responsibility will be to address inquiries, resolve issues, and facilitate communication with various internal teams.
Key Responsibilities:Act as the primary point of contact for client inquiries and concerns.
Provide exceptional customer service by addressing client needs promptly and accurately.
Maintain accurate records of client interactions and transactions using our CRM system.
Collaborate with internal teams to ensure timely resolution of client issues or requests.
Assist in onboarding new clients, guiding them through our services and processes.
Monitor client accounts and proactively reach out to ensure satisfaction and engagement.
Bachelor's degree in business, communications, or a related field is preferred.
Strong verbal and written communication skills, with the ability to articulate complex information clearly.
Exceptional organizational skills with the ability to manage multiple tasks and priorities effectively.
Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
Demonstrated ability to work collaboratively in a team environment while also being self-motivated.
What We Offer
Competitive hourly wage ($18.00 - $25.50 per hour).
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with employer match.
Paid time off and company holidays.
Opportunities for growth and career advancement.
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