Senior Client Service Associate
2 weeks ago
We are currently seeking qualified candidates to join Beacon Pointe Advisors as a Senior Client Service Associate in our Los Angeles, CA office. This Senior Client Service Associate role incorporates both Client Service and Operations functions. You will join a highly talented team of wealth management professionals that service the investment management and financial planning needs of high-net-worth individuals, families and institutions. A successful candidate will have a demonstrated track record of both educational and professional achievement; with a commitment and passion for delivering exceptional service to the firm's clients and associates.
Responsibilities
Research complex client and associate inquiries, responding to client requests via phone, email and/or other contact methods
Maintain and update client files utilizing internal systems including CRM (Microsoft Dynamics) and portfolio management databases (Tamarac AdvisorView)
Manages and monitors all new account openings, transfers of assets into new accounts, money movement, trading, etc. in CRM
Monitors daily custodial alerts including cash management, account updates, trading, etc. and resolves accordingly
Serve as a subject matter expert on complex operations processes with the aptitude to identify, understand and communicate core operational needs
Participate in team meetings and collaborate with centralized operations team on projects and/or initiatives designed to streamline firm policies and procedures
Meets regularly with Associate Wealth Advisors and Advisors to prioritize workload, provides timely updates on client service items and escalates potential issues when appropriate
Assists with preparation of meeting presentation materials, documents meeting follow-up and takes ownership of specific operational related tasks
Qualifications
Four-year college degree (Bachelor's degree in Finance, Business or Economics preferred)
3+ years of relevant experience working within client services and/or operations; preferably with a Registered Investment Advisor (RIA), investment management firm or broker/dealer
Demonstrated experience and knowledge of client service and operational processes
Exceptional written and verbal communication skills
Commitment to detail with excellent organization, time management and interpersonal skills
Self-starter with a proven ability to work in a fast-paced, evolving work environment
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Office 365, etc.)
Knowledge of Salesforce CRM and/or Tamarac AdvisorView preferred
Experience with Charles Schwab and/or Fidelity institutional platforms and paperwork preferred
About the Beacon Pointe Family of Companies
Beacon Pointe Advisors is a multi-billion-dollar Registered Investment Advisor with headquarters in Southern California and affiliate offices nationwide. Beacon Pointe provides clear and objective investment advice, solely advocating for our diverse group of clients including institutions (i.e., endowments, foundations), high-net-worth individuals and families. Our advisors' extensive expertise and strong commitment to our clients can be seen through numerous awards, including being recognized by
Bloomberg, Forbes, Financial Advisor Magazine, CNBC, Barron's
and more. For more information, please visit .
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