IT Infrastructure Specialist

Description Employment Type: Full Time, Hybrid #LI-HYBRIDEntry Salary Range: $25.30-$30.36 per hour with an annual award opportunity based on individual and credit union performance.Comprehensive Benefits PackageWe're committed to supporting your well-being and work-life balance through a robust benefits offering:Health & WellnessMedical, dental, and vision insurance to keep you and your family healthy.Financial Peace of Mind401(k) with company match, life insurance, and disability coverage.Time OffGenerous paid time off (PTO), paid holidays, and paid parental leave.Professional GrowthLearning and development programs, plus tuition reimbursement to support your career journey.Additional PerksFree TelemedicineEmployee Assistance Program (EAP)Wellness initiativesPaid Community Action Volunteer Hours*Parental Leave and Tuition Reimbursement are available after one year of service.What you should know about the roleThe Infrastructure Specialist is accountable for aiding computer hardware and software systems which include communication systems, network hardware, data storage systems, operating systems, application environments, and network authentication systems. They also protect the organization's assets from internal and external threats to ensure the highest level of availability of network resources for credit union operations. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.What you should know about AdviaAdvia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve almost 200,000 members with assets over $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based, and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.Major Duties and ResponsibilitiesAccountable for network security by implementing strategies to mitigate risk to the network from internal and external exposures, by following policies, standards, and best practices, by monitoring system and logs, by logging issues, by following up on suspicious activity, and by staying up to date on current network security trends.Accountable for the installation, configuration, product upgrades and ongoing aid of networking equipment including network routers, switches, and other network infrastructure systems.Manage the maintenance, and security of WAN, LAN, Telephone, ATM communications, Active Directory and data storage environments to ensure effective operations. Aid Information Security, IT Support, Information Systems and Enterprise Applications by providing regional IT Infrastructure support on projects and tasks. Prepare environments for system installations. Maintain the integrity of network data by using network protection strategies including backups, anti-virus/malware systems, security controls, and encryption techniques to protect credit union assets. Stay up-to-date on IT infrastructure tools and trends to provide recommendations for operational improvements.Create and maintain network diagrams, documentation, and detailed network information for efficient reference, easy planning and fast troubleshooting of network issues. Complete forms and documentation that aid the policies and procedures for compliance, security, and maintenance of IT infrastructure. Provide the necessary documentation for the IT Implementation and IT Support teams to ensure efficient department operations.Provide network technical aid and troubleshooting skills to ensure a stable and reliable network. Diagnose, resolve, and report network incidences and reported discrepancies discovered through current processes and procedures.Assumes accountability for establishing and maintaining effective communication and coordination with vendors, fellow team members, and management for network statuses, project statuses and aid resolutions.Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines. Requirements ExperienceTwo to four years of similar or related experience, including preparatory experience.Education/Certifications/Licenses4 years of relevant experience and an Associate degree in Computer Science, Management Information Systems, Business Administration, or equivalent experience preferred.2 years of relevant experience and a Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or equivalent experience preferred.Microsoft, Cisco, CompTIA or other relevant technical certifications are highly desirable.Interpersonal SkillsA significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.Other SkillsMust have the ability to analyze and understand how the various IT equipment and software programs interrelate and interface, and the ability to identify and solve equipment and software problems.A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.Ability to organize and prioritize work without direction from supervisor in situations where dramatic changes frequently occur. Required to operate with great latitude with independent judgment and initiative.Ability to manage multiple projects and support multiple support requests.Must have the ability to effectively interact and direct the efforts of various IT vendors and suppliers.Requires the ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.Requires occasional after-hours work to maintain and repair system components with and without short notice.Physical RequirementsIs able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.Working ConditionsMust be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. No hazardous or significantly unpleasant conditions (such as in a typical office). Position will occasionally lift items up to 50 lbs. Some travel to area branches is required.Mental and/or Emotional RequirementsMust be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.