Patient Services Coordinator III

3 days ago


Waltham, United States Massachusetts General Hospital Full time

Patient Services Coordinator III-(3294970) Description Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits Coordinates and maintains providers’ master clinical schedules Submits referrals for specialty appointment requests Obtains intake information from patient and referring physician’s offices. Schedules Radiology tests Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results. Schedules infusion related services utilizing OptIn scheduling support system Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.  Maintains confidentiality and privacy, which is consistent with HIPAA guidelines. Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed Performs other duties as assigned SRMGB Qualifications QUALIFICATIONS: High school diploma required, Bachelors preferred  RSRMGB EEO StatementMassachusetts General Hospital is an Equal Opportunity Employer.By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.  Primary Location :MA-Waltham-MGH Waltham Work Locations :MGH Waltham40 Second AvenueWaltham02451 Job :Practice Assistant/Patient Services Coord Organization :Massachusetts General Hospital(MGH) Schedule :Full-timeStandard Hours:40 Shift :Day JobPosted Shift Description:Monday-Friday 8:30am-5pm Employee Status :RegularRecruiting Department:MGH Cancer Center Job Posting :Jun 20, 2024



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