US Manager of Salesforce CRM

Overview Are you passionate about driving business growth through innovative CRM solutions? Do you have a knack for managing Salesforce platforms with finesse and strategic insight? If so, we have the perfect opportunity for you Carenet Health, a leading telehealth BPO, is seeking a dynamic and experienced Manager, Salesforce CRM to join our talented team. Our Manager, Salesforce CRM will manage the Salesforce team and Salesforce Organization throughout the planning and implementation of releases, including scheduling WOs and Projects. Responsible for the management of the Salesforce team workload, resource management and performance management. Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.  Responsibilities Manages, trains, and develops staff:Communicates performance standards and objectives as well as conduct performance reviews including salary adjustmentsRecommends promotions, transfers, and dismissalsMonitors team and individual performances to ensure optimum resource utilization and productivityAdministers all Company policies and procedures, communicates to staff, interprets, as necessary , and ensures compliance and safetyCommunicates issues and challenges to direct manager in a timely manner to facilitate resolution Manages multiple, complex project plans, timelines, budgets, and internal/external resources successfully in a collaborative fast-paced environment. Perform design and estimating tasks for upcoming WO and Project requests. Manages Salesforce system capabilities in support of ComSol business needs. Identifies new features for the application and makes recommendations to streamline/improve processes. Coordinating and planning in support of researching, installing, configuring, optimizing, testing & deploying application software. Develops and deploys lightning pages / scripts, process flows, data updates and other technical tasks as needed Evaluates and recommends new software and hardware for operational effectiveness. Evaluates software and vendor credentials for major application replacement initiatives. Work with the Enterprise Application developer team when necessary to help support the life cycle of planning Salesforce upgrades and troubleshooting Salesforce system problems and the development of Salesforce solutions and or integrations. Strong understanding of Salesforce best practices Understanding of CPQ Familiar with salesforce deployment strategies Qualifications Bachelor's or college degree in a marketing discipline or equivalent work experience. 5+ years experience in a product management or marketing specialist role, preferably in a B2B services environment Team management experience Experience working in a complex direct marketing environment that is fast paced and changing. Experience in marketing channel testing, development and management Strong experience with Software as a Service: Salesforce.com and Sales Cloud Read and interpret Apex Classes/Appex Triggers Certifications (Preferred): Salesforce Advanced Administrator Salesforce Platform App Builder We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect More About Carenet Health Carenet Health delivers multi-dimensional value to healthcare organizations in areas such as revenue optimization, cost containment and consumer experience. Our clients choose us—and stay with us for an average of seven years or more—because of our clinical expertise and our experience creating meaningful connections that deliver impact and ROI. Our solutions include multi-channel consumer engagement programs that support quality and satisfaction performance metrics, as well as on-demand clinical engagement and telehealth services that improve care and lower costs. Intelligent contact strategies, empathy-focused interactions, high-touch navigation assistance and best-in-class partners are a few of the key factors in our success. Learn more at carenethealthcare.com Options Sorry