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Operational Support Specialist
3 weeks ago
Overview First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow. Job Skills / Requirements PRIMARY DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. · Manage, update and correct any and all scheduling concerns with qualified, properly credentialed candidates· Extract metrics and observe improvements by looking over and analyzing scheduling, open post, and overtime related data· Draft reports and prepare presentations on status of physical security scheduling and manning needs or developing concerns· Create and maintain master schedules within WinTeam and update working schedules as required and/or needed· Assisting with call out notifications and coverage of the open posts to meet contract hours· Update and track paid time off requests, updating schedules as needed and processing request with payroll for proper pay out· Oversee use of client systems to create required client accesses and badging to new FCS employees· Running and verifying reports for accurate payroll and schedule reporting weekly (Schedule Activity Report) · Attentively listen and forward any employee concerns to the appropriate departments for resolution in a prompt and efficient manner· Assist with resolution of customer escalations and ticketing concerns. Collecting all data and information associated with escalation and reporting all to FCS management and Client teams· Update and/or report any and all financial or invoice related data for proper invoice reporting KNOWLEDGE, SKILLS, AND ABILITIES:MINIMUM REQUIREMENTS: Experience: 1+ year in a physical security or equivalent environment1+ Years of demonstrated leadership skillsInternal Candidates- Participated in an Integrated Project Team or served as a part of team to complete general project MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED: Microsoft Office SuiteWordExcelPowerPointWinTeam- Preferred but not required WORK ENVIRONMENT: Normal Office Setting TYPICAL PHYSICAL DEMANDS: · Ability to organize office systems through adjusting, connecting, lifting, pulling, pushing, bending, or folding for the purpose of proper records development and/or management· Occasionally walk around office to printers, copy and fax machines, and file room · Ability to sit while working at the computer· Ability to reach forward to answer the telephone and to use the computer· &n Education Requirements (All) High School Diploma or GED Additional Information / Benefits BENEFITSPaid Holidays401K/403b PlanShort Term DisabilityDental InsurancePaid VacationLong Term DisabilityVision InsuranceMedical InsuranceLife InsuranceThe following screenings are required:Drug ScreenCriminal Background CheckMotor VehicleEducation VerificationEmployment VerificationFirst Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce. #service Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, 401K/403b Plan
