Housing Support Specialist

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Welcome and thank you for your interest in employment with Loudoun County Government

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction

The Department of Housing and Community Development (DHCD) is seeking a dependable, customer-service–driven Housing Support Specialist. This position serves as the first point of contact for walk-in clients and callers, providing essential administrative support while also assisting individuals and families in locating affordable housing and related community resources. The ideal candidate is organized, professional, and skilled at multitasking in a fast-paced environment, with a strong commitment to helping residents access stable housing and supportive services.

Job Summary
Key Responsibilities:

Provide housing counseling to DHCD clients, assisting with locating affordable housing, emergency resources, and supportive social services.

Establish and maintain partnerships with County departments, housing providers, and service agencies offering housing resources.

Research, track, and maintain updated listings of affordable housing opportunities, County housing resources, and related marketing materials.

Serve as a liaison between DHCD case managers and housing providers to connect clients with appropriate housing options.

Assess client barriers to housing, identify strategies to address challenges, and provide guidance and referrals throughout the housing search process.

Maintain accurate records of outreach activities, contacts, housing opportunities, and client documentation.

Stay current on local housing market trends through ongoing research, trainings, and workshops.

Provide front-counter and administrative support, including customer service via phone, email, and in person; assisting with forms and procedures; logging and tracking client submissions; answering and routing calls; and managing incoming mail, documents, and payments.

Support daily office operations and perform other essential duties as assigned based on departmental needs.

Knowledge, Skills And Abilities
Housing counseling and case management.

Ability to establish effective working relationships with clients, co-workers, and the general public.

Knowledge of the barriers people face in accessing housing services.

Knowledge of common concerns across subpopulations, and strategies for assessing clients and responding to service needs.

Knowledge of the various housing assistance programs and resources; experience in navigating systems of care.

Knowledge of rental and market trends in the community.

Knowledge of research principles including analysis, interpretation, and use of statistics.

Knowledge of front counter operations and greeting customers.

Skill in using trauma-informed care concepts and strength-based family systems approach.

Ability to communicate effectively, both verbally and in writing.

Ability to accurately track and report data.

Ability to plan and organize work.

Hiring salary is commensurate with experience.

Minimum Qualifications
Bachelor's degree in Housing, Public Administration, Social Work, Psychology, or related field; two (2) years of related work experience in a housing or public assistance area, including clients with mental health and/or substance abuse issues; or equivalent combination of education and experience.

Job Contingencies and Special Requirements

Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification). Successful candidates will undergo background checks as required.