Customer Service Representative

1 week ago


St Cloud, United States Aire Serv Full time

Compensation & BenefitsHourly Pay: $18 – $23, based on experience and fitIncentives & Commissions: Performance-based bonuses and commission opportunities to reward resultsBenefits: Comprehensive benefits package that supports your well-being and professional growth (varies by location). Your plan will be reviewed following the 3-month probationary period to ensure it best fits your needs.Job OverviewAs a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You will handle service requests, schedule appointments, and manage customer interactions with professionalism and courtesy. Exemplifying our Code of Values, you will consistently show respect and integrity while helping customers and supporting your team.ResponsibilitiesAnswer incoming calls in a professional and courteous mannerSchedule service appointments efficientlyAssign daily work and calls to other team membersPerform marketing and sales functions to promote additional services and earn new businessComplete work orders, return customer calls, and resolve complaintsMaintain office services by organizing operations, procedures, and purchase ordersAssist in other office duties as needed, including cross-training in related rolesRequirementsPrior administrative experience preferredStrong written and verbal communication skillsDetail-oriented with excellent data entry accuracyPositive, professional attitude with strong customer focusTeam player who can also work independentlyGeneral computer proficiency (Microsoft Office)Typing skills considered an assetWhy Join Aire Serv?With more than 200 locations across the U.S. and Canada, Aire Serv is a trusted name in heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. Our team of qualified experts is dedicated to living our Code of Values—Respect, Integrity, and Customer Focus—while having fun in the process.We are actively interviewing for this position. Apply today and our hiring manager will follow up



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