Customer Service Associate
2 days ago
SUMMARYThe Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers superior guest service and ensure absolute customer satisfactionMaintains customer satisfaction by providing solutions to concernsLearns and uses the GUEST programGreet Customers. Be sincereUse a smile. Project a friendly mannerEngage the customer in casual conversationShow respect toward customers purchasesThank themUnderstand all aspects of the cashier/bagger positionSupervises front end cleanliness and organizationControls traffic flow on the frontEnsures compliance with all laws, policies and procedures through regular front end managementProcesses information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service deskService Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)Handles software and hardware equipment issuesWork within company programs, policies and proceduresFollows safety policies and procedures; is a safety role modelOther duties as assigned by supervisorKEY ATTRIBUTESCustomer service skillsGenuineFriendlyLeadership skillsCommunication skillsHonesty/IntegrityMoney handling skillsAbility to multi-taskHigh energy levelAdaptabilitySUPERVISORY RESPONSIBILITIESManages 3-12 Associates on the front end. Follows NFI policies and applicable federal, state and local laws.Assign and direct workAddress complaints and resolves problemsEDUCATION and/or EXPERIENCEThere is no required education and/or experienceLANGUAGE SKILLSRead, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write routine reports and correspondence. Present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLSBasic math concepts (addition, subtraction, division, multiplication)CERTIFICATES, LICENSES, REGISTRATIONSThere is no required certifications, licenses, or registrationsRECOMMENDED EQUIPMENTSlip resistant shoes with closed toe and heelLaddersStepladderUniform per store policyPHYSICAL DEMANDS Regularly (Over 2/3 of the time)StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 15 poundsFrequently (Between 1/3 to 2/3 of the time)Overhead liftingClimbBalanceLift and/or move up to 25 pounds Occasionally (Less than 1/3 of the time)SitCrawlSmellLift and/or move up to 50 poundsVisionCloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors WORK ENVIRONMENT OccasionallyRisk of electrical shockOutdoor weather conditions from exterior doorsChemicals while cleaningNoise LevelModerate PAY RANGE (depends on industry experience)BENEFITS (eligibility based on full-time/part-time status)Medical, Dental, and Vision InsuranceFlexible Spending Accounts (Medical and Dependent Care)Life InsuranceVoluntary BenefitsPaid Time OffRetirement PlansEmployee Assistance Program**Niemann Foods Management retains the discretion to add to or change the position requirements at any time. **Position requirements may vary by store location
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Customer Service Associate
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CUSTOMER SERVICE ASSOCIATE
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CUSTOMER SERVICE ASSOCIATE
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Vandalia, United States Harvest Market Full timeCustomer Service Associate The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. Essential Duties and Responsibilities Delivers...
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Customer Service Associate I
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Customer Service Associate I
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Customer Service Associate II
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Customer Service Associate I
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Vandalia, MO, United States Family Dollar Full timeWeu2019re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: + Assist customers with questions and recommendations + Manage sales transactions while working assigned cash register + Maintain security of cash and protect company assets + Keep...
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Customer Service Associate I
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Vandalia, United States Dollar Tree Full timeWeu2019re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: + Assist customers with questions and recommendations + Manage sales transactions while working assigned cash register + Maintain security of cash and protect company assets + Keep...
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Customer Service Associate II
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