CMDB Operations Lead

CMDB Operations LeadKey Role: Oversee the accuracy, completeness, and consistency of a Configuration Management Database (CMDB). Define Configuration Items (CIs), develop naming standards, manage relationships, and ensure high data quality. Lead strategy and governance initiatives, collaborate with IT teams, and support IT service management processes. Be hands-on with ServiceNow CMDB and Discovery, IT asset management, and service mapping, and work cross functionally within Booz Allen’s IT organization. Due to the nature of work performed within this facility, U.S. citizenship is required.Basic Qualifications: 5+ years of experience with IT service management3+ years of experience with CMDB management3+ years of experience with ServiceNow CMDB and DiscoveryExperience with CSDM methodologyKnowledge of ITIL best practices, including configuration management Ability to lead and manage cross-functional teamsBachelor’s degree in an IT or CS fieldAdditional Qualifications: Experience with data modeling, CI lifecycle management, and integrationsKnowledge of IT Operations Management (ITOM) and enterprise service managementAbility to lead and manage cross-functional teamsPossession of excellent analytical and problem-solving skillsPossession of excellent communication skills, including translating technical concepts for different audiencesPossession of excellent stakeholder and relationship management skillsCompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.Identity StatementAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.Work ModelOur people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.