ServiceNow CMDB Technical Lead
7 days ago
***We are unable to sponsor as this is a permanent full-time role***
A prestigious company is looking for a ServiceNow CMDB Technical Lead. This technical lead is focused on the administration and implementation of CMDB & ITOM platform.
Responsibilities:
Introduce the overall technical vision for a ServiceNow Platform and CMDB by defining and establishing the solution architecture.
The CMDB Tech Lead will be responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making.
The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and designing/implementing CSDM architecture.
Design and implement the ServiceNow platform to meet the needs of IT Service Management.
Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team.
Assist in the maintenance and upgrades of existing ServiceNow platform.
Participate in design reviews and recommend improvements.
Design workflows, integrations with other tools, and customizations to meet business requirements.
Optimize the performance of the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements.
Provide support in all phases of development and ensure to deliver high-quality products.
Qualifications:
B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience)
8-10 years' experience in software development, design, and architecture
4+ years' experience in designing and developing CMDB solutions with experience in CSDM methodology
8+ years' experience in Agile practices, building software in an enterprise environment.
Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline
Experience with distributed systems, enterprise communications patterns & open standards like APIs
Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks.
Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
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