Optical Administrator

5 days ago

Menlo Park, United States VSP Vision Care Full time

The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction.Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience ModelDevelop professional business relationships with other Associates, Host, and DoctorFill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following:Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirementsRecommend specific lenses, lens coatings, and frames to suit customer needsAssist customers in the selection of frames and coordinate frames with optical measurements and prescriptionConduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate toolsEnsure high quality through accurate measurements, correct pricing, and realistic delivery time quotesMaximize Managed Vision Care relationships and sales opportunities as measured by:Effective plan administration and local serviceImprovements in average transactionLocally initiated plansAssist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiativesEnsure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction SurveysOther duties as assigned by Optical ManagerJob SpecificationsIf Required by State: Applicable State licensure or certification by a nationally recognized optician association as an opticianAbility to sell through use of sales skills and accountability for sales resultsExperience and results with a retail or customer service establishmentAbility to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationshipsSuccess in store merchandising and attention to detailMinimum of 1-2 years of experience in related fieldCompensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please .Salary Ranges: $23.00 - $34.77

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