Data Analyst

Job Description :Join our Team DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa RicaWho is DEXIS and why should you join the team?We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.We OfferCompetitive Pay and Bonuses.Vacation, Sick leave, and Paid Holidays.Employee Referral ProgramCompetitive leave policies including Sick, Bereavement and Maternity/Paternity LeaveMedical, Dental, and Vision Insurance BenefitsCommunity involvement opportunities & employee appreciation events.State of the art, climate-controlled facility.Gourmet coffee, beverages, snacks, and lunches are available in our café.Employee Lounge with ping-pong table and football table for downtime and employee funWhere are we?Ultrapark 1, La Aurora, Heredia Position Summary The primary function of this position is to support the data tools and systems used by the customer experience team. This position will also work closely with the leadership team to understand areas of need and how to use data to make decisions in a continuous improvement manner. Additional project management responsibility will focus on managing and prioritizing the changes to the tools and other ways to gather data through a structured change management process. The position will also support the Sr. Data Analyst to administer servers and other technology used by the Customer Experience team.Essential Duties and ResponsibilitiesConsults with management to identify needs and to best measure productivity of the team.Support the design and development of tools used to gather and trend valuable data measuring performance.Develop and organize training guides to use the tools.Organize, plan, and prioritize projects to meet team goals.Administer the servers and other technology to provide a high level of up time for business-critical tools.Other duties as assignedJob Requirements:Minimum Requirements High school diploma/GED equivalent; Combination of education and work experience will be consideredExperience gathering business requirements for softwareExperience documenting processes and data flowsFamiliarity with data analytics and backend requirements documentationExperience within an agile project team settingFlexibility to work with individuals across multiple time zonesAbility to collaborate with cross-functional teamsUnderstanding of project team and rolesAbility to oversee multiple projects while delivering a personal experience to each Client and Project TeamFacilitating meetings, presentations, agile ceremoniesAdjust and adapt to changing prioritiesManage competing demands and handle ambiguity2-3 years of experience in a technical related fieldBasic understanding of MS SQLAdvanced proficiency of Microsoft Office Suite, designing documents and creating reports for presentations and analysisPreferred RequirementsBA or BS degreePrevious medical device industry experience preferred1+ years of database experience1+ years of project management experienceRelationshipsInternal relationships:Frequently interacts with all functional departmentsExternal Relationships:Frequently interacts with customers and partner dealersPersonal Trait ProfileSelf-sufficientEnthusiasticTask focusedTeam orientation (knows when to lead and when to follow)Lives the “continuous improvement” philosophy and can drive change successfullyLogical and creative thinkerPoised, strong personal impactConfidentFlexible and adaptable to changeAbility to influence others – credible Ability to articulate the DBS philosophy or willing to learnGrowth and future-mindedOperating Company:DEXISEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.