Member Relationship Builder

MEMBER RELATIONSHIP BUILDER / LOAN OFFICERHours: Monday-Friday 8:30am - 5:00pm | Rotating Saturday's 9:00am - 1:00pmJoin HomeTown Credit Union as a Full-Time Member Relationship Builder at our Bridge Street Branch Office in Owatonna, Minnesota You'll play a vital role in connecting with members, solving their financial challenges, and fostering lasting relationships that enhance their financial well-being. Enjoy the professional environment of our traditional yet member-focused culture, where your talents can truly shine.This onsite position offers competitive pay ranging from $20.00 to $25.00 per hour, based on experience, plus incentives Your contributions will directly impact our members and help elevate our credit union's mission. You will be offered great benefits such as medical, dental, vision, 401(k) + match, health savings account, paid time off, employee discounts, volunteer paid time, plus company-paid benefits which include life insurance and short- & long-term disability insurance. Take the next step in your career and apply today to be part of a team that values integrity and excellence HomeTown Credit Union: What drives usCelebrating over 50 years of providing financial wellness to our surrounding communities At HomeTown Credit Union, we make a difference for our staff, members, and the community by living out our Core Values of Integrity, Commitment, Member Advocacy, Education and Community.Your role as a Member Relationship BuilderAs a Full-Time Member Relationship Builder, you will be the primary point of contact for our members, skillfully identifying their financial needs and providing personalized solutions that cater to their best interests. Your role will involve fostering trust and strengthening relationships by educating members on our products and services, all while delivering an exceptional HomeTown experience. Tasks include:Greet members promptly and professionally providing support regarding products and services in a warm, friendly, and enthusiastic manner. Identify members' financial needs and promote products and services to support those needs and strengthen member relationships.Perform Member Relationship Builder functions (loans, new accounts, follow-up contacts, tracking progress, etc.).Assist in resolving member conflicts and complaints. Maintain a thorough knowledge of all products and services.Open, close and perform file maintenance on all types of deposit accounts and services while adhering to Credit Union policies and procedures.Process and approve consumer loan applications in accordance with policy and established guidelines (excludes real estate and business loans). Promote member financial education through seminars, member appreciation activities, on-site promotions at dealers, company visits, at schools and through community events. Are you a good fit for this Member Relationship Builder job?To thrive as a Full-Time Member Relationship Builder at HomeTown Credit Union, several key skills and competencies are essential. Proficiency in banking software, along with a strong understanding of regulatory and compliance standards, will enable you to navigate daily operations effectively. Other requirements include:High school diploma or equivalent is required. An associate degree in business administration is preferred. One year of banking or credit union experience with consumer lending experience or related experience is preferred.Proficient with Microsoft Office (Outlook, Word, Excel, etc.).Excellent customer service skillsAbility to listen and communicate effectively in person or via phone, email, Microsoft Teams, etc.Detail orientated with the ability to multi-task, prioritize activities and manage change.The ability to work independently, utilizing analytical skills, organizational techniques, and the effective use of time management. Ability to work in an environment of urgency, which demands flexibility and on-the-spot sound decision making. Ability to get along with others in stressful, high-pressure situations while maintaining business-like composure. Regular and punctual attendance to required shifts, meetings, training seminars, and related employment engagements to support position responsibilities and duties. Ready to join our team?So, what do you think? If this sounds like the right position for you, take the next step in your career and apply today to be part of a team that values integrity and excellenceHome Town Federal Credit Union is an equal opportunity employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.Home Town Federal Credit Union will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)