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On-Call Troubleshooter

1 week ago

Chicago, Illinois, United States Vending Coast LLC Full time

Got flexible schedule?

Vending Coast is looking for a On-Call Field Troubleshooter to join our growing team.

He/she will be responsible for providing on-site client installation, repairs, and maintenance of client's equipment.   The ideal candidate is prompt and reliable, has superior support skills and excellent communication.

He/she will have a proven track record of client satisfaction and is motivated to provide superior service.   Responsibilities:
  •   Support the client – Oversee all network services and perform tests on equipment and circuits.  Troubleshoot issues and resolve any requests or concerns that come up in a timely manner.
  • Perform tests to ensure systems are error-free.
  • Maintain relationships with customers and follow company guidelines.
  • Equipment and service – Troubleshoot each problem and guide customers on how to properly use equipment.
  • Create reports of customer service calls.
Make suggestions for equipment upgrades while maintaining the current inventory.   Requirements:
  •   High school diploma or GED required; Bachelor's degree or certification preferred Ability to build strong relationships with the customer and display excellent communication skills Ability to manage your workflow in a timely and consistent manager Ability to lift to 55 pounds Problem-solving skills and mechanical aptitude Computer skills including Microsoft office Knowledgeable about all safety requirements Ability to be ON-CALL   *In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.
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