Remote Bilingual Insurance Customer Service Rep

1 week ago


Cypress, United States Allstate - Rigo Flores Agency Full time

**Candidate must have an active Property & Casualty license to be considered**At the Rigo Flores Agency, which is part of the Allstate family, we protect what matters most. With a team of dedicated professionals working remotely and in-office across Texas and the U.S., we pride ourselves on our learning, collaboration, and leadership development culture. Our agents enjoy a positive team environment, weekly coaching sessions, and exciting contests that reward growth and success. You've found your place with us if you're looking for a career that challenges, rewards, and supports your long-term goals.Were seeking a Bilingual Insurance Customer Service Representative to join our Cypress-based team. In this role, youll serve as the front line for client support, providing friendly, knowledgeable service and helping policyholders make confident decisions. Youll also identify opportunities to enhance coverage and refer clients to our financial specialists for additional support.Base salary of $40,000 to $60,000, based on experienceFull benefits (health, dental, vision, life, disability)Paid time off401(k) with 3% employer matchIf you're passionate about helping others, eager to grow, and ready to join a supportive and dynamic agency, apply todayBenefitsAnnual Base Salary + CommissionPaid Time Off (PTO)Health InsuranceDental InsuranceVision InsuranceLife InsuranceDisability InsuranceMon-Fri ScheduleCareer Growth OpportunitiesRetirement PlanEvenings OffWeekends OffWork from HomeResponsibilitiesDeliver exceptional service to policyholders by phone and in personReview and recommend policy coverage options tailored to customer needsAssist with billing, policy changes, endorsements, and documentation updates in eAgentProactively retain customers considering cancellationIdentify cross-sell opportunities and refer leads to our financial services teamRequirementActive Property and Casualty license requiredBilingual in English and SpanishPrevious insurance or customer service experience is highly preferredMotivated to serve, solve problems, and retain clientsDetail-oriented and comfortable documenting client interactions accuratelyTeam player with a desire to grow within the agency



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