QSR Manager

Position: QSR Manager (Dairy Queen) Location: Refuel (Dairy Queen) Refuel (Dairy Quee) W. Hamlet Hamlet, NC Job Id: # of Openings: 5 Job description QSR (Quick Service Restaurant) Manager #INDSNC Job Title : QSR (Quick Service Restaurant) Manager Reports To:  Store Manager Job Overview : As a QSR Manager, you will be a valuable member of the team. You will support the restaurant to drive the success of the business. The QSR Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others. What we ask: Ensure our customers have a great guest experience, by ensuring our products are hot, fresh and delicious. Supervise and train employees in the restaurant.  During your shift you will maintain the restaurant to company standards by making sure the grounds, equipment, and the overall facility are well maintained. Ensure that employees are clean and neat in appearance. Personally demonstrate that customer needs are the highest priority. Ensure food safety, quality and accuracy of orders. Resolves customer complaints quickly while maintaining positive customer relations. Responsibilities and Duties : Ensures  cleanliness of the property  (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.) Conducts oneself as a role model  within established store decorum guidelines as defined in training Observes food quality, service, cleanliness, food presentation levels throughout day and provide coaching, direction, assistance as needed Ensure  all employees are upholding strict food safety standards Navigate customer complaints  with grace and escalate complaints as necessary to the District Manager if unresolved Perishable products are to be properly rotated and stored to  maintain freshness, avoid cross contamination, and minimize spoilage Train each new employee in the existence and proper use of the  Open Door Policy Submits  maintenance requests in Mpulse in a timely manner Coaches and develops  Sales Associates & Assistant Manager Conducts performance reviews  on a regular basis and recommends merit increases for subordinate employees when applicable Conducts job-specific performance interviews with employees as needed to improve job performance within guidelines defined in training Attends  Manager trainings  as required by the Company Assists with recruiting efforts  (guides interested persons on how to complete the application process, conducts interviews), and tracks active applicant progress and ensure new hires complete onboarding Staffs store with the required number of employees to operate at budgeted hours  without overtime or over budget exceptions Responsible for controlling inventory to attain and maintain inventory shortage performance  (at less than 1.0% short to merchandise sales) monthly Compiles, inputs, reconciles, and balances each component of the daily close out paperwork and complete end-of-the-day accounting  by 8:00am Conduct a minimum of one  cash audit  weekly Strictly  follow and enforce the Vendor Check In policy  and personally count all merchandise received into the store Ensures up-to-date  menus and promotional marketing are executed in a timely manner Monitors and proactively minimizes perishable food waste Apply for this Position