Sales Support Specialist

OverviewFirst Citizens Bank has an incredible opportunity for a Sales Support Specialist (Commercial Lending Assistant). We are hiring banking professionals who have had proven success in their past careers, are self-motivated, and possess strong relationship building skills. This role is an integral part of our team partnering with Commercial and/or Business Banking groups in the sales, servicing and management of clients and loan portfolios.This position could be in Greensboro or Winston-Salem. Responsibilities• Ongoing Sales Support: Provide ongoing sales support to Lenders which includes identifying sales and cross sell opportunities, coordinating materials for presentations, setting up sales calls as needed, maintaining prospect lists and making joint calls as required.• Documentation Support and Accuracy: Originates, processes and ensures accuracy of loan documentation for closings. This includes entering financial information into the loan system and ensuring that all necessary documentation is included in the loan package prior to closing.• Ongoing Credit Servicing Support and Accuracy: Resolving documentation exception issues, maintaining service levels, updating financial statements and preparing files for all portfolio reviews. Run reports to track maturing lines/loans and service levels.• Monitoring of Past Due Credits: Communicate, report and follow up on portfolio past dues to ensure they remain current, while maintaining customer contact.• Ongoing Customer Service/Office Support: Coordinates opening of deposit and other banking services with branch partners. Handles customer requests for information and problem resolution. QualificationsBasic Qualifications:High school or GED with a minimum of 4 years’ experience in sales, customer service or operations.Preferred Qualifications:Experience in commercial loan documentation, commercial lending support or other banking position.Proficient in Microsoft Excel, PowerPoint, Outlook and other office support systems and programs.Experience in paralegal support.Additional Preferred Qualifications:Direct banking knowledge.Experience supporting a team of Bankers (Business and Commercial Lending).Attention to detail, organizational, and critical thinking skills.Adaptability, accepts change well and can pivot to new processes as needed.Ability to multi-task and prioritize requests from various Bankers and customers.Willingness to take initiative to research & investigate questions or issues.Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at benefits.• Ongoing Sales Support: Provide ongoing sales support to Lenders which includes identifying sales and cross sell opportunities, coordinating materials for presentations, setting up sales calls as needed, maintaining prospect lists and making joint calls as required.• Documentation Support and Accuracy: Originates, processes and ensures accuracy of loan documentation for closings. This includes entering financial information into the loan system and ensuring that all necessary documentation is included in the loan package prior to closing.• Ongoing Credit Servicing Support and Accuracy: Resolving documentation exception issues, maintaining service levels, updating financial statements and preparing files for all portfolio reviews. Run reports to track maturing lines/loans and service levels.• Monitoring of Past Due Credits: Communicate, report and follow up on portfolio past dues to ensure they remain current, while maintaining customer contact.• Ongoing Customer Service/Office Support: Coordinates opening of deposit and other banking services with branch partners. Handles customer requests for information and problem resolution. Basic Qualifications:High school or GED with a minimum of 4 years’ experience in sales, customer service or operations.Preferred Qualifications:Experience in commercial loan documentation, commercial lending support or other banking position.Proficient in Microsoft Excel, PowerPoint, Outlook and other office support systems and programs.Experience in paralegal support.Additional Preferred Qualifications:Direct banking knowledge.Experience supporting a team of Bankers (Business and Commercial Lending).Attention to detail, organizational, and critical thinking skills.Adaptability, accepts change well and can pivot to new processes as needed.Ability to multi-task and prioritize requests from various Bankers and customers.Willingness to take initiative to research & investigate questions or issues.Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at benefits.