Hospitality Manager

Hospitality Manager F1 Arcade® is the world's first official Formula 1® social entertainment venue, where high-octane excitement meets exceptional hospitality Each meticulously designed venue features up to 90 state of the art full motion F1 racing simulators, a world-class food menu and open kitchen, an enormous cocktail and champagne bar, along with private and semi-private event spaces, perfect for all group sizes. Whether or not you're a racing fan, this is a social gaming experience like no other.Role Overview As our Hospitality Manager, you will report directly to the General Manager and play a pivotal role in delivering top-tier service and creating a world-class gaming experience. You'll oversee daily front-of-house management shifts, ensuring our guests enjoy every moment they spend with us.  Your mission? To build a stellar service foundation, foster talent, and keep the adrenaline pumping both on and off the track. Attention to detail, excellent communication, and a knack for maximizing financial performance are key. Specifics of the roleSalary: $70,000 + Performance Based Bonus Location: F1 Arcade, PhiladelphiaHours of work:: Varied Shifts Reporting to: General Manager  What's in it for you? Accelerate Your Career: Enjoy a competitive annual salary package of $70,000+ coupled with performance-based bonuses that reward your contributions and drive.Fuel Your Well-Being: Access comprehensive medical, dental, and vision plans for you and your team, ensuring your health and happiness on and off the track.Balance and Flexibility: Prioritize your well-being with generous holiday allowances, paid time off, and a supportive work environment that values your personal and professional growth.Chart Your Course to Success: With our ambitious expansion plans, the sky's the limit. Join us now and seize the opportunity to shape the future of entertainment with future 401K options, company stock, and more.Ready to join the race to success? Apply now and be a part of the F1 Arcade revolution Buckle up, because your dream job is just around the corner. Key responsibilities of a Hospitality Manager are:Supervise daily shift operations to ensure smooth sailing.Execute F1 Arcade's marketing initiatives, promotions, private events, and race watch parties with flair.Drive sales through exceptional service, talent development, and spotting opportunities.Manage the venue budget and create service and runner schedules.Address team member issues and complaints with tact and efficiency.Develop your team with regular meetings and one-on-ones, providing ongoing performance coaching.Adhere to company procedures, including cash handling and crisis management.Ensure top-notch food and beverage quality through regular checks and tastings.Hire, train, and nurture team members to ensure a high retention rate.Understand and report on Workers' Compensation and General Liability claims accurately. The ideal Hospitality Manager will have the following skills: 2+ years in management within a high-volume restaurant or entertainment setting.Must demonstrate all the four core values of the F1 Arcade team:Pursuit of ExcellencePositive EnergyConscious IntegrityTeam SpiritReady to roll with an average of 55 hours per week.Proven ability to manage and motivate a large team, handle tough situations, and maintain high standards.Strong organizational, interpersonal, and communication skills. Financial acumen to interpret a P&L statement is a must.Hospitality management degree preferred, but not required.Comfortable with computer systems and various software.