Client Operations Specialist
4 days ago
Job Title: Client Operations Specialist
Job Id: 25-07197
Location: Remote Role
Duration: 12 Months Contract
Position Type: Hourly Contract Position (W2 only)
Remote anywhere but shift needs to be btw 8am ET 8pm ET
Must Have
- Ability to organize and prioritize many different tasks and respond accordingly
- Attention to detail, data accuracy, communicates effectively, self-starter, nimble learner
- Business Writing
- Working with clients, brokers and internal sales reps to install new clients and answer any questions for existing clients.
- Will need to renew contacts in system and update any changes.
- Attention to detail is extremely important as well as data entry.
- There are a lot of procedures in place and training will take place in phases, so workers are ready for peak season.
- Mostly inbound emails via queue but will need to use the phone to clarify any client questions.
- With minimal supervision in a distributed workforce, provide service to the company's clients and their brokers. This includes a high volume of routine to moderately complex issues and inquiries for small market clients.
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