Ram Commercial

2 weeks ago


Auburn Hills, United States Mopar Full time

Stellantis is seeking a dynamic and experienced Commercial Vehicle (CV) Technical Manager to lead the technical aspects related to multi-brand programs for our Commercial Vehicle (CV) portfolio in North America. This role is critical in delivering best-in-class technical service to our commercial customers, ensuring seamless integration and performance of upfit solutions, and driving innovation in CV-specific features. This job directly supports upfitters, dealers, engineering, service, and sales/marketing, by resolving technical issues or questions in real time.  Job duties to include, but not limited to, the following functions:  Lead Technical Support Operations for commercial vehicles, ensuring timely and effective resolution of field issues. Serve as the primary technical liaison between Stellantis and key stakeholders including upfitters, dealers, engineering, service, and sales/marketing teams. Provide real-time technical guidance to support vehicle modifications, diagnostics, and service-related inquiries. Champion Customer Satisfaction by delivering proactive solutions and maintaining high service standards. Conduct Industry Benchmarking to identify trends, gaps, and opportunities for innovation in commercial vehicle offerings. Collaborate with Product Development and Engineering to implement CV-specific features that meet evolving industry demands. Support Sales and Marketing Initiatives by providing technical expertise and insights into product capabilities and limitations.  Basic Qualifications:  Bachelor’s degree in Engineering, Automotive Technology, or a related field (Master’s preferred) Minimum 5 years of experience in automotive technical support, product development, or field service  Strong understanding of vehicle systems, diagnostics, and upfitting processes Proven ability to manage cross-functional projects and resolve complex technical issues Excellent communication, presentation, and stakeholder engagement skills Familiarity with commercial vehicle regulations and industry standards Ability to travel as needed to support shows/events, and customer engagements Strong analytical and problem-solving skills with a customer-first mindset Proficiency in technical documentation and reporting tools  Preferred Qualifications:  Strong Stellantis background with multidisciplinary experience  Ability to comprehend complex problems and translate into basic terminology  External experience within CV industry is a big plus  Experience working with OEMs, upfitters, and dealership networks  Familiarity with commercial vehicle regulations and industry standards



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