Premium / Suite Attendant | Acrisure Arena

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Suite Attendant is responsible for serving guests in the Suites. The Suite Attendant must be personable and able to work in an ever- changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. This role pays an hourly wage of $20 plus tips Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until November 1, 2024 About the Venue America’s hottest music festival destination finally has the world-class arena it deserves. Now open, the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley. Responsibilities Responsible for assisting setup of food service areas within specific suites and club areas based upon pre-order Ensures all assigned suites are set prior to event based upon communication received of orders Responsible for organization and preparation of events in assigned locations Responsible for assisting in closing out financials per event and ensuring correct billing takes place Monitor and maintain food quality Follows all company policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests Monitor and enforce safe alcohol policies and procedures Monitor and maintain inventory control and product requisition fulfilling Have full knowledge of food and beverage menu items and accompaniments Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages. Responsible for observing guests to respond to any additional requests Responsible for ensuring suites has all necessary serving ware Maintains sanitation, health and safety standards in work areas. Must show demonstrated ability to meet the company standard for excellent attendance. Assures that the location equipment is operable and clean prior to start of event. Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals All other duties as assigned by the managers and supervisors. Qualifications Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to speak, read and write in English. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess valid food handling certificate or alcohol service permit if required by state or federal regulations. Ability to handle cash accurately and responsibly. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. Education, Qualifications and Experience: At Least 1-2 years’ experience working in a food & beverage or customer service role