Call Center Coordinator
2 weeks ago
Description TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first Hiring great people has made us the best place to work, and we have over 115 years of experience. With 33 offices in the Southeast and over 500 Technicians, we are looking for you to help us be the best service company in the region. It is time for you to put your knowledge too work and start building a career What Success in our Call Center Coordinator Role Looks Like at TWC Services Inc. Acts as a first escalation point for clients by answering service calls and inquiries. Provides assistance in a friendly and professional manner and dispatches service technicians to meet client requirements. Key Areas of Responsibilities:Client Service: Answers all incoming telephone calls presented to them while maintaining good client relations and providing clear communication to all external and internal clients. Make sure that all work orders entered have all relevant information necessary.Emailed Work Orders: Enters emails received in the inbox. Uploads all emailed in work orders into the system. Forwarding all emailed updates to the appropriate party so all necessary parties can schedule and make changes accordingly.Dispatching: Coordinates with technicians and branch personnel to schedule work and manpower afterhours and on all holidays. Dispatches the appropriate technician to the appropriate service call. Updates the dispatch board continuously and maintains the call schedule according to order of importance, keeping in mind the location of both the service site and the available technicians. Make sure that the unassigned grid is clear at the end of assigned time.Dispatch Board Maintenance: Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Make sure that the unassigned grid is clear at the end of assigned time Requirements:Previous coordinating and dispatching or inbound cell center experience preferred.High School Diploma/GEDHours:Must be able to work 5 days a week from 9:00am/10:00am – 8:00pm/9:00pm.1 minimum weekend day. We Offer: Paid holidays Health, dental and vision insuranceGrowth potential with a stable companyPaid vacationWellness reimbursement program401k with company match and profit-sharingContinuing education and advancement opportunitiesTuition reimbursement Term, AD&D and Dependent Life insurancesPrepaid Legal TWC Services Inc., is a service-industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment operating under a people-first approach. With roots dating back to 1906, TWCSI has expanded to over 30 locations and counting throughout the southern United States, with Corporate Headquarters in Des Moines, IA. TWC Services, Inc is an EOE, including disability/vets. TWC Services, Inc participates in E-Verify.
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Call Center Coordinator
2 weeks ago
Des Moines, IA, United States TWC Services Full timeDescription TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 33 offices in the Southeast and over 500 Technicians, we are...
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Call Center Coordinator
2 weeks ago
Des Moines, IA, United States TWC Services Full timeDescription TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 33 offices in the Southeast and over 500 Technicians, we are...
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Call Center Coordinator
21 hours ago
Des Moines, IA, United States TWC Services Full timeApply Now Save Job Saved Description TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 33 offices in the Southeast and over...
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Call Center Coordinator
7 days ago
Des Moines, IA, United States TWC Services Full timeApply Now Save Job Saved Description TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 33 offices in the Southeast and over...
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Call Center Coordinator
5 days ago
Des Moines, IA, United States TWC Services Full timeApply Now Save Job Saved Description TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 33 offices in the Southeast and over...
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Call Center Coordinator
4 days ago
Des Moines, IA, United States TWC Services Full timeApply Now Save Job Saved Description TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 33 offices in the Southeast and over...
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Patient Call Center Coordinator
1 week ago
Des Plaines, Illinois, United States Retina Consultants, Ltd Full time $18,000 - $45,000 per yearCompany Overview:Retina Consultants, Ltd. is a leading ophthalmology practice specializing in the diagnosis and treatment of retinal conditions. With a commitment to providing exceptional patient care, our practice is dedicated to delivering the highest standard of ophthalmic services. We are currently seeking motivated and customer-oriented individuals to...
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CALL CENTER SPECIALIST
3 weeks ago
Des Moines, United States Government Jobs Full timeHelp Desk TechnicianUnder general supervision, serves as a point of contact for end-users requiring assistance with systems, computer software, and hardware; provides technical advice, troubleshooting, and support to resolve issues efficiently and ensure user satisfaction.Illustrative Examples of WorkProvides first point of contact for help desk support,...
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Call Center Representative III
2 weeks ago
Des Moines, United States Veterans Staffing Full timeCall Center RepresentativeTrustmark's mission is to improve wellbeing for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives...
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Call Center Representative III
3 weeks ago
Des Moines, United States Veterans Staffing Full timeCall Center Representative Trustmark's mission is to improve wellbeing for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives...
