Call Center Coordinator

7 days ago

Des Moines, IA, United States TWC Services Full time

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Description

TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first Hiring great people has made us the best place to work, and we have over 115 years of experience. With 33 offices in the Southeast and over 500 Technicians, we are looking for you to help us be the best service company in the region.

It is time for you to put your knowledge too work and start building a career

What Success in our Call Center Coordinator Role Looks Like at TWC Services Inc.

Acts as a first escalation point for clients by answering service calls and inquiries. Provides assistance in a friendly and professional manner and dispatches service technicians to meet client requirements.

Key Areas of Responsibilities:

  • Client Service: Answers all incoming telephone calls presented to them while maintaining good client relations and providing clear communication to all external and internal clients. Make sure that all work orders entered have all relevant information necessary.
  • Emailed Work Orders: Enters emails received in the inbox. Uploads all emailed in work orders into the system. Forwarding all emailed updates to the appropriate party so all necessary parties can schedule and make changes accordingly.
  • Dispatching: Coordinates with technicians and branch personnel to schedule work and manpower afterhours and on all holidays. Dispatches the appropriate technician to the appropriate service call. Updates the dispatch board continuously and maintains the call schedule according to order of importance, keeping in mind the location of both the service site and the available technicians. Make sure that the unassigned grid is clear at the end of assigned time.
  • Dispatch Board Maintenance: Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Make sure that the unassigned grid is clear at the end of assigned time
Requirements:
  • Previous coordinating and dispatching or inbound cell center experience preferred.
  • High School Diploma/GED
  • Hours:
    • Must be able to work 5 days a week from 9:00am/10:00am - 8:00pm/9:00pm.
    • 1 minimum weekend day.
We Offer:
  • Paid holidays
  • Health, dental and vision insurance
  • Growth potential with a stable company
  • Paid vacation
  • Wellness reimbursement program
  • 401k with company match and profit-sharing
  • Continuing education and advancement opportunities
  • Tuition reimbursement
  • Term, AD&D and Dependent Life insurances

Prepaid Legal TWC Services Inc., is a service-industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment operating under a people-first approach. With roots dating back to 1906, TWCSI has expanded to over 30 locations and counting throughout the southern United States, with Corporate Headquarters in Des Moines, IA. TWC Services, Inc is an EOE, including disability/vets. TWC Services, Inc participates in E-Verify.

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