Service Advisor

2 weeks ago

Fayetteville, United States Lewis Ford Full time

Join a Legacy of Excellence at Lewis Automotive Group Fayetteville, AR | Full-Time | Automotive Service Advisor Are you passionate about cars and committed to delivering outstanding customer service? At Lewis Automotive Group, a family-owned and operated business proudly serving Northwest Arkansas for 79 years, we believe in treating our customers and employees like family.We're currently looking for a driven and customer-focused Automotive Service Advisor to join our award-winning team at one of the most respected names in the region. About the Role: As an Automotive Service Advisor, you’ll be the critical link between our customers and technicians.Your goal? To create a seamless service experience while providing expert advice, building trust, and helping customers keep their vehicles running smoothly and safely. What You’ll Do: Serve as the friendly, knowledgeable point of contact for customers needing vehicle repairs or maintenance Translate customer concerns into actionable repair orders for technicians Communicate clearly and professionally with customers about services, repairs, timelines, and warranty options Recommend services and parts that enhance vehicle performance and longevity Coordinate repair schedules and manage service appointments Ensure every customer interaction reflects our commitment to top-tier service Keep detailed service records and ensure accuracy in reports Act as a bridge between the service team and the customer—keeping both sides informed What We’re Looking For: A passion for the automotive industry Strong communication, problem-solving, and time management skills A genuine desire to help customers and a knack for explaining technical information in a clear, friendly way Ability to manage multiple priorities in a fast-paced environment Basic automotive knowledge (formal training or experience a plus) Valid driver’s license and clean driving record Preferred But Not Required: Prior experience as a Service Advisor or in automotive maintenance Completed postsecondary education in automotive service, technology, or a related field Education & Physical Requirements: High school diploma or equivalent Ability to sit at a desk and use a computer for extended periods Occasionally lift up to 15 pounds Why Join Lewis Automotive Group? Be part of a trusted, 79-year legacy of automotive excellence in NWA Work in a family-owned environment that values honesty, integrity, and teamwork Enjoy opportunities for growth, development, and recognition Collaborate with a skilled, motivated team that’s as passionate as you are Ready to Start Your Next Chapter? If you’re looking to build your career with a company that truly values its people and its community, we’d love to hear from you.Apply today and become part of the Lewis Automotive Group family

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