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Business Operations Director

2 weeks ago

Delray Beach, Florida, United States Glades Talent Full time

Glades Talent is representing a robust Pediatric Home Care company in Palm Beach County looking for a talented Business Operations Director.

Business Operations Director – Private Duty Nursing

An established healthcare organization is seeking a Business Operations Director to lead and expand client services, forge strong client and caregiver relationships, and ensure a high level of satisfaction across stakeholders. This role requires a proven leader with strong business acumen and experience in home health, particularly in pediatric and private duty nursing or Medicaid services. Reporting to the Business Operations Area Director, this role will be instrumental in driving growth and operational excellence.

Key Qualifications:

  • Bachelor's degree in business, healthcare administration, or a related field preferred; or a minimum of 5 years of relevant professional experience.
  • Intermediate proficiency in Microsoft Word, Outlook, and Excel.
  • Demonstrated experience in pediatric, private duty nursing, or Medicaid services.
  • Strong problem-solving abilities, organizational skills, and interpersonal communication.
  • Ability to work independently and collaborate effectively with internal and external teams.
  • Comfortable with moderate physical tasks (up to 30 pounds) and prolonged computer and phone use.

Core Responsibilities:

  • Strategic Marketing & Relationship Building: Develop and implement a targeted marketing plan, analyze referral trends, and adjust strategies to maximize ROI. Establish relationships with key referral sources, such as children's hospitals, case management teams, and other community resources.
  • Business Development & Client Growth: Identify high-potential accounts, nurture business relationships, and participate in networking and community events. Drive regional growth in client census, service hours, revenue, and territory expansion.
  • Caregiver Recruitment & Satisfaction: Collaborate with recruiters to create a strategic hiring plan, leveraging partnerships with local nursing programs. Ensure caregiver satisfaction through regular check-ins and appropriate client matching.
  • Client Service Management: Maintain high client satisfaction through regular goodwill calls, in-person visits, and ensuring service quality. Resolve client complaints promptly and monitor care authorizations for compliance.
  • Operational & Financial Oversight: Ensure budget adherence, coordinate accounts receivable processes, and oversee office operations to meet financial performance goals. Participate in budgeting and annual planning as required.
  • Compliance & Quality Assurance: Ensure adherence to legal and regulatory standards, oversee quality improvement initiatives, and manage corrective action plans when necessary.
  • Team Development & Training: Lead orientation sessions, review job expectations, and provide ongoing support for new hires. Ensure effective onboarding, EMR training, and follow-up on client-caregiver matches.

Expectations for All Staff:

  • Demonstrate a commitment to compassionate, high-quality care.
  • Maintain confidentiality and professionalism in all interactions.
  • Actively participate in ongoing education and team-building activities.
  • Contribute to a positive, collaborative team environment.

This is a full-time, on-site position requiring strong leadership skills, a client-focused approach, and a passion for growing healthcare services in the community.

EOE