Senior Sales Enablement Analyst: CRM

Job Description *This position is remote/work from home and can be located anywhere within the United States. If within 25 miles of any of the locations listed, the role will be hybrid. Application Deadline: Sunday, January 25thThe primary function of the Senior Sales Enablement Analyst is to leverage sales tool expertise to partner with CAI Sales and SBO stakeholders to ensure the sustainability of Salesforce.com, AI, Native Salesforce Reporting, and other sales enablement tools. More specifically, the Senior Sales Enablement Analyst will be responsible for the daily support of these tools, execution of enhancements and timely resolution to outages/breaks in functionality.What You’ll Do Serve as Salesforce.com SME specifically as it relates to existing and net new functionality/configuration; leverage expertise to ensure all implications to system changes are properly vetted Provide Tier 2 support for Tier 1 team members, end users, and boundary partners by addressing recurring trends and resolving complex scenarios within established SLAs Ensuring that tickets worked are properly categorized and associated with common “Problem Tickets” when applicable, and that strong notes are incorporated to allow follow-up that is actionable. Strong aptitude for learning and applying emerging technologies (e.g., AI) to deliver innovative solutions and meet evolving stakeholder requirements Lead specific initiatives requiring Salesforce.com expertise to ensure things are in place to support end users such as reporting needs, referral/lead routing, task routing tables (ex. GTM changes, new tool integrations, major process changes, etc) Conduct high-level needs assessments for incoming requests to confirm whether existing tools and functionalities can already meet the need before engaging the Experience Team for system enhancements Work closely with Experience Team members as needed to help support new functionality discovery by providing insight into the day-to-day user experience, assisting with UAT testing and assisting with Go-Live Testing Partner with Process Governance and Tools Strategy team to ensure understanding of roadmap, best practices and overall strategy of all sales enablement tools; recommend ways to improve processes, productivity and user engagement Daily collaboration with Tier 3 support to document and drive forward issue resolution Work directly with CAI sales team members and leaders as needed to support their daily use and experience related to sales tools Daily administration of sales enablement tools in direct support of CAI sales team members Leverage processes to triage outages/breaks in sales tools to determine appropriate disposition of issue Partner with Sales Training and Communications Teams to ensure new feature/functionality is properly communicated and trained to all appropriate users. Consult Sales Team on how best to accomplish business goals using tools/system available Proactively seek opportunities to improve the user experience Other duties as needed or required What’s in It for You? Here’s a sneak peek at the benefits you could experience as a Cox employee:A competitive salary and top-notch bonus/incentive plans. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more.Who You Are Minimum:Bachelor’s degree in related discipline and 4 years’ experience in sales/business operations role. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.Experience with business administration of Salesforce, issue triage, leading projects, and developing advanced Salesforce reporting/dashboards in a complex sales and operations environment. Experience leading execution focused projects that require specific technical expertise (Salesforce.com) Ability to work independently and take a hands-on approach with a strong work ethic and willingness to roll up their sleeves to achieve results Excellent presentation skills; ability to create executive-level documentation via MS suite Exceptional listening skills and interpersonal abilities, with a consultative communication style that conveys ideas clearly and persuasively across different end users and leadership Establishes and nurtures positive, collaborative relationships with internal teams and external partners to set goals, resolve challenges, and drive effective decisions to support our end users Ability to build influence among peers and cross-functional teams to gain consensus to achieve goals Poses strong problem-solving skills to analyze data/situations to identify root causes, to develop solutions to resolve issues with varying degrees of complexity Must have the ability to anticipate end user needs and proactively identify opportunities for improvement and propose/develop innovative solutions to enhance the end user experience Ability to perform essential job functions effectively and within required timeframes, with or without reasonable accommodation, to meet business objectives Travel: 15%Preferred:Salesforce Administrator certification Project Management Certification Knowledge of existing Cox Automotive sales processes and systems Join the Cox family of businesses and make your mark today Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.  Application Deadline: 01/25/2026