Solution Architect

Company Overview NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit Responsibilities The VCW Solution Architect will provide sales support and project engineering services by assisting with client needs analysis, system design, proposal generation, system drawing creation, developing scope of work and maintaining strategic relationships with CI Partners. Essential Duties and Responsibilities: Responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor. Acting as lead Sales Engineer during the presales process through solution implementation. Providing support to the Sales Team in requirement identification, solution design, and customer presentation for the Audio Visual Project Opportunities. Providing discovery (on-site/remote) support to capture environmental details. Architecting cost effect, reliable, supportable, audio visual designs based on the client’s needs analysis and CI’s best practices. Developing detailed Scope of Works for of Audio Visual Projects. Creating and modifying documentation, Scopes of Works (SOW), line drawings (DRW), Bill of Materials (BOM), and Site Survey (SSRV) as required. Interacting in person, by video, by phone, &/or e-mail directly with client management and end-users. Responsible for articulating technology and product positioning to both business and technical users. Identifying all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Demonstrating continued technical education through vendor and/or industry certification achievement. Delivering technology training to Sales and customers as requested. Qualifications Qualifications: Bachelor’s degree in Computer Science or related field strongly preferred; an equivalent combination of education and relevant work experience required. 5 or more years of experience in the Professional Audio Visual design and integration industry. Solid understanding of IP networking, Audio Visual design and implementation, and real time, interactive and archived communications solutions. Working knowledge of integrated and non-integrated VC systems. Experience and/or strong working knowledge of multiple videoconferencing platforms. Ability to embrace direction and vision and work effectively within that scope. Strong attention to details, highly organized, and self-motivated. Ability to work in a fast-paced high-end customer focused corporate environment. Effective communication skills (oral and written). Expertise in standard tools, concepts, practices and procedures of the Professional Audio Visual, Video Conferencing and/or Immersive industries. Demonstrate flexibility (e.g., redeployment, off-hour setup requests, etc.) Experience with Microsoft Windows based platform (including Microsoft Word and Excel). Experience with Web-based applications. Excellent organizational skills with the ability to prioritize and multi-task to achieve a high level of project design output. Preferred: Experience with AMX, Crestron, Extron Design. Experience with AutoCAD and or Visio. Experience with AV over IP designs Experience with Microsoft Teams Rooms amd Cisco Room System designs Experience in provisioning Shure, BiAMP, and or QSC Audio Processors. Vendor specific certifications in Audio Visual Industry (i.e. ICIA CTS, CTS-I, or CTS-D, EAVA, CVE, DMC-E, ACE), Video conferencing and/or Immersive solution certifications.