NextGen System Administrator

2 days ago

Grand Rapids, United States Hope Network Full time

The NextGen System Administrator is a key associate at Hope Network whose primary responsibilities include: managing, maintaining, and optimizing the hosted NextGen Electronic Medical Record (EMR) environment, including Practice Management (PM), Behavioral Health (BH), and Therapy modules. This position ensures secure, compliant, and efficient operation of NextGen Managed Cloud Services, supporting clinical and administrative workflows, and collaborating with internal teams and external vendors. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned. Serve as the primary point of contact for hosted NextGen environment support and enhancement requests. Provide input into user workflows, provisioning, credentialing, and access controls in accordance with HIPAA and HHS Security Rule policies. Work with clinical and operations leadership to prioritize, document and communicate NextGen changes. Oversee system configuration, upgrades, and maintenance for NextGen PM, BH, and Therapy modules. Coordinate with NextGen Hosting Project Manager and Engineering teams for environment setup, change requests, and system readiness sign-off. Coordinate testing with Application Support Team. Monitor system performance, conduct routine audits, and ensure licensing compliance. Support workflow standardization and optimization across service lines. Configure client-defined product settings, templates, forms, and charge screens for BH and Therapy modules. Facilitate training and competency tracking for superusers and end-users; support NextGen Certified Professional (NCP) exam registration. Ensure adherence to healthcare compliance standards, including HIPAA, HITECH, and organizational policies. Maintain documentation for setup guides, access protocols, and configuration workbooks. Communicate system updates, training schedules, and support procedures to stakeholders. Troubleshoot and resolve technical issues, escalating to vendors as needed. Collaborate with Corporate Compliance to ensure regulatory alignment. POSITION QUALIFICATIONS: Bachelor’s degree in Information Technology, Health Informatics, or related field. Minimum of years of experience in EMR system administration, preferably with NextGen. General knowledge of EMR systems, healthcare compliance, and cloud-hosted environments. Experience supporting hosted/cloud-based healthcare applications. Familiarity with HIPAA Security Rule, HITECH Act, and healthcare IT compliance. Technical expertise in NextGen PM, BH, and Therapy modules preferred. Strong communication skills and ability to translate technical concepts for non-technical audiences. Ability to work independently and with cross-functional teams.

  • NextGen System Administrator

    5 days ago

    Grand Rapids, MI, United States Hope Network Full time

    NextGen System AdministratorWe are all equally human. Join us. At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose:...

  • NextGen System Administrator

    2 weeks ago

    Grand Rapids, MI, United States Hope Network Full time

    NextGen System AdministratorWe are all equally human. Join us. At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose:...

  • NextGen System Administrator

    1 day ago

    Grand Rapids, MI, United States Hope Network Full time

    NextGen System AdministratorWe are all equally human. Join us. At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose:...

  • NextGen System Administrator

    2 weeks ago

    Grand Rapids, MI, United States Hope Network Full time

    NextGen System AdministratorWe are all equally human. Join us. At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose:...

  • NextGen System Administrator

    1 week ago

    Grand Rapids, MI, United States Hope Network Full time

    NextGen System AdministratorWe are all equally human. Join us. At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose:...

  • NextGen System Administrator

    7 days ago

    Grand Rapids, MI, United States Hope Network Full time

    NextGen System AdministratorWe are all equally human. Join us. At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose:...

  • NextGen EHR Systems Administrator

    2 weeks ago

    Grand Rapids, United States Hope Network Full time

    A community-focused healthcare organization in Grand Rapids is seeking an experienced IT professional to lead the NextGen EHR system setup and configuration. The role involves project management, data integrity, and collaborating with clinical leadership. Ideal candidates will have a Bachelor's degree in Information Technology and a minimum of 3 years of...

  • VMware System Administrator

    2 weeks ago

    Grand Rapids, MI, United States ClifyX Full time

    Vmware System Administrator Requirement 2 Client ADP Role - VMware System Administrator Bill rate 65 Visa GC US Citizens Only This role requires security clearance Interview Skype, Webex Location Grand Rapids, MI Role Opened Today VMware focus!!! Job Summary: Responsible for the administration of server (Windows, Linux, and Solaris), virtual (VMware and...

  • VMware System Administrator

    2 weeks ago

    Grand Rapids, MI, United States ClifyX Full time

    Vmware System Administrator Requirement 2 Client ADP Role - VMware System Administrator Bill rate 65 Visa GC US Citizens Only This role requires security clearance Interview Skype, Webex Location Grand Rapids, MI Role Opened Today VMware focus!!! Job Summary: Responsible for the administration of server (Windows, Linux, and Solaris), virtual (VMware and...

  • VMware System Administrator

    1 week ago

    Grand Rapids, MI, United States ClifyX Full time

    Vmware System Administrator Requirement 2 Client ADP Role - VMware System Administrator Bill rate 65 Visa GC US Citizens Only This role requires security clearance Interview Skype, Webex Location Grand Rapids, MI Role Opened Today VMware focus!!! Job Summary: Responsible for the administration of server (Windows, Linux, and Solaris), virtual (VMware and...